PARABHASH DUBEY
@parabhashdubey
Customer Technical Support at Mastercard Digital Identity Solutions, supporting clients with 3DS, SSO, migration and enrollment.
IndiaWhat I'm looking for
At Teleperformance, I supported B2B clients for Mastercard Digital Identity Solutions, focusing on Authentication & Authorization. I handled issues involving 3DS, SSO, migration and enrollment, and guided clients through resolution steps.
I investigated technical and process-related issues while following defined SOPs and service requirements. I also coordinated escalations with relevant teams and supported clients by email, voice and Zoom.
Earlier, I handled international customer service at Transguard Group, supporting customers across cash services and security-services related processes. My experience also includes B2C shipment and order support, technical support, and operations support.
Experience
Work history, roles, and key accomplishments
Supported B2B clients for Digital Identity Solutions, focusing on Authentication & Authorization processes. Handled issues related to 3DS, SSO, migration, and enrollment, and coordinated escalations with relevant teams.
Customer Service Representative
Transguard Group
Sep 2017 - Apr 2022 (4 years 7 months)
Handled customer service activities in a fast-paced international environment, supporting customers across cash services and security-services related processes. Applied procedures related to fire & safety, basic life support, crisis, disaster & emergency telecommunication.
Customer Support Associate
Customer Support Associate
Jul 2015 - Jun 2016 (11 months)
Provided customer support for a B2C process involving shipment and order-related assistance, helping customers with tracking, status updates, and routine issue resolution.
Supervisor Helper / Operations Support
Grasim Chemical Division
Supported supervisory and day-to-day operational activities, assisting with process execution, coordination, and workplace discipline.
Technical Support Executive
Proterig Infospyt Pvt. Ltd.
Provided technical support and assisted customers/users with issue resolution.
Education
Degrees, certifications, and relevant coursework
AISECT University
Post Graduate Diploma in Computer Application, Computer Application
2016 - 2017
Post Graduate Diploma in Computer Application (PGDCA) from AISECT University, completed from July 2016 to July 2017.
AISECT University
Post Graduate Diploma, Computer Application
2016 - 2017
Completed a Post Graduate Diploma in Computer Application from AISECT University from 2016 to 2017.
University of Pune
Bachelor of Business Administration, Finance
Bachelor of Business Administration (BBA) in Finance from the University of Pune, completed in January 2014.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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