At SAGILITY, I analyze end-to-end business processes and develop automation tools and workflows to reduce manual effort and improve operational efficiency. I test and troubleshoot solutions, and document process flows and standard operating procedures.
Previously, as a Jr. Support Analyst at LAUNCH IT CONSULTING INDIA PVT LTD, I reformatted resumes to meet client specifications and uploaded finalized files within SLA timelines, maintaining 100% compliance with service-level agreements.

