Rahul Goswami

I am a detail-oriented and process-driven engineering graduate with a strong foundation in backend operations and analytics. My experience includes automating Excel processes, tracking SLAs, and providing client support, all of which have equipped me with the skills necessary to thrive in fast-paced environments. I have successfully automated repetitive tasks, saving significant manual effort and improving overall efficiency.

During my internship at CAE, I automated reporting processes using Excel VBA, which reduced manual time by 40%. I also analyzed over 5,000 support tickets to identify root causes of SLA breaches, leading to the creation of dashboards that projected a 20% reduction in repeat issues. My academic background in Manufacturing Processes and Automation Engineering has further honed my analytical skills, making me adept at data cleaning and workflow validation.

I am passionate about contributing to a high-performance team, particularly at Deloitte, where operational excellence and innovation are prioritized. I am eager to leverage my skills in process support and stakeholder coordination to deliver seamless engagement operations and make a meaningful impact.