PANKAJ DEWANGAN

I’m a GenAI Engineer with 2 years of experience building production AI systems powered by LLMs, RAG, and AI Agents. I focus on turning complex intelligence into reliable, automated workflows that reduce manual effort.

As a Senior Analyst (AI Engineer) at Capgemini (Oct 2024–Present), I’ve architected and deployed 5+ production-grade GenAI and agentic AI solutions using LangChain, LangGraph, OpenAI, and AWS Bedrock. I’ve delivered measurable impact across high-volume operations, automating multi-step workflows and improving turnaround times.

I built an enterprise RAG-based Root Cause Analysis (RCA) platform that reduced RCA turnaround time from 10–15 days to 2–4 hours (90% reduction). I also designed semantic ticket resolution using vector databases and similarity search, improving retrieval accuracy and reducing MTTR by up to 80%.

Across projects, I’ve delivered GenAI-powered incident intelligence, multimodal assistant experiences, and production-ready chatbots with Azure OpenAI (GPT-4o), semantic retrieval, and prompt engineering. I’m motivated by building practical systems—fast to use, easy to scale, and grounded in retrieval-quality results.