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Pankaj Chamyal

@pankajchamyal

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Junior Manager at Paytm who improved service TAT/SLA performance from 65% to 97% across merchant device operations.

India

Message

At Paytm, I led end-to-end service operations for EDC, QR, Soundbox, SIM, and merchant devices across pan-India markets. I improved service TAT/SLA performance from 65% to 97% and developed MIS dashboards and performance trackers for management visibility.

At OYO Rooms, I managed strategic sourcing and procurement operations for a multi-location hospitality business. I handled the Procure-to-Pay cycle, introduced rate contracts and vendor scorecards, and supported stock availability and spend control.

Experience

Work history, roles, and key accomplishments

Current

Junior Manager – Enterprise Mid Market Operations

Current

Paytm

Dec 2021 - Present (4 years 10 months)

Led end-to-end service operations for EDC, QR, Soundbox, SIM, and merchant devices across pan-India markets. Improved service TAT/SLA performance from 65% to 97% and managed inventory planning across hubs and warehouses.

MIS Reporting Data Analysis Stakeholder Management Inventory Planning SLA Management Process Improvement

Sr. Executive – Procurement & Supply Chain

OYO Rooms

Nov 2018 - Dec 2021 (3 years 1 month)

Managed strategic sourcing and procurement operations for multi-location hospitality business requirements. Executed complete Procure-to-Pay cycle including PR/PO creation, GRN, invoice reconciliation, and payment coordination.