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Pamela Richa

@pamelaricha

Account Operations Manager at MCT CRO, overseeing multinational clinical trials and driving study start-up across the Middle East, GCC, and Africa.

Lebanon

Message

At MCT CRO-Lebanon, I lead operational oversight of multiple multinational clinical studies, keeping delivery aligned with timelines, budgets, protocol requirements, and quality standards. I work with sponsors and cross-functional teams to identify risks, resolve issues, and meet study priorities.

As Clinical Project Lead at MCT CRO-Lebanon, I managed projects across the Middle East, GCC, and African regions. I reviewed regulatory packages, monitoring reports, and study documentation for inspection readiness and compliance, and coordinated with Regulatory Affairs on submissions and study start-up.

While outsourced to Novartis/ICON, I managed study start-up projects and activities across several countries. This work included regulatory submissions, site management, training, contract negotiations, vendor readiness, and drug release.

I began my career as a pharmacist at MayPharma Pharmacy, providing pharmaceutical care and patient counseling. I hold an MS in Pharmaceutical Industry and a Doctor of Pharmacy (PharmD) from Lebanese University.

Experience

Work history, roles, and key accomplishments

Current

Account Operations Manager

Current

MCT CRO

Apr 2025 - Present (1 year 5 months)

Lead operational oversight of multiple multinational clinical studies, ensuring delivery within timelines, budget, and quality standards. Manage competing priorities, conduct strategic meetings, and drive risk mitigation and compliance.

Clinical Operations Project Management Risk Management Regulatory Compliance ICH GCP Team Leadership Stakeholder Management

Senior Clinical Project Lead

MCT CRO

Aug 2024 - Mar 2025 (7 months)

Coordinated operational activities across multiple studies to ensure timely progression and achievement of milestones. Provided leadership, tracked metrics, and managed operational risks.

Clinical Operations Project Management Team Leadership Risk Management Communication Skills

Clinical Project Lead

MCT CRO

Aug 2022 - Jul 2024 (1 year 11 months)

Managed multiple multinational clinical projects across Middle East, GCC, and African regions. Provided operational leadership, identified risks, and ensured compliance and inspection readiness.

Clinical Operations Project Management Regulatory Affairs Risk Management Quality Assurance Team Leadership

Clinical Project Lead

Novartis/ICON

Apr 2022 - Aug 2022 (4 months)

Managed and delivered study start-up projects across Levant and Saudi Arabia within aggressive timelines. Supervised team members and ensured compliance with study requirements.

Study Start Up Project Management Team Supervision Compliance

CRA III / Team Lead

Novartis/ICON

Oct 2021 - Mar 2022 (5 months)

Assigned Clinical Study Manager responsibilities for multinational studies across Lebanon, Jordan, and Saudi Arabia. Coordinated study start-up activities including regulatory submissions and site management.

Clinical Study Management Regulatory Submissions Site management Training Contract Negotiation

CRA III

Novartis/ICON

Apr 2020 - Oct 2021 (1 year 6 months)

Managed multiple start-up and site management activities across Lebanon, Oman, Jordan, and Saudi Arabia. Maintained oversight of timelines and regulatory deliverables.

Site management Regulatory Compliance Study Start Up Communication Skills

CRA II

Novartis/ICON

Aug 2019 - Mar 2020 (7 months)

Supported successful initiation and management of multiple multinational studies in Lebanon. Coordinated site readiness and regulatory submissions.

Site Initiation Regulatory Submissions Documentation Communication Skills

CRA II

MCT CRO

Apr 2018 - Jul 2019 (1 year 3 months)

Managed monitoring and study coordination activities across multiple multinational clinical trials. Conducted feasibility, initiation, monitoring, and close-out visits.

Clinical Monitoring Study Coordination Site management Data Quality Compliance

CRA I

MCT CRO

Sep 2015 - Mar 2018 (2 years 6 months)

Supported study start-up and monitoring activities across oncology, neurology, and endocrinology trials. Ensured timely follow-up on regulatory documentation and safety reporting.

Study Start Up Monitoring Regulatory Documentation Safety Reporting Time Management