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Pamela HernándezPH
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Pamela Hernández

@pamelahernndez

Revenue Management Data Analyst at Arajet building aviation dashboards and forecast tracking.

Dominican Republic
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At Arajet, I develop business intelligence and commercial analytics for Revenue Management, bringing capacity, revenue, passengers, load factor, RASK, ancillaries, and forecast tracking into view.

I maintain commercial and forecast dashboards in Power BI and Microsoft Fabric, and have created, modified, and corrected DAX measures and KPIs. I also automated historical forecast snapshots and analyzed forecast accuracy through retrospective load factor comparisons.

At Grupo Humano (ARS Primera), I designed and built TarifaPSS, a healthcare rate processing system with historical traceability in SQL Server. I developed its Python automation layer and built Power BI dashboards for risk evaluation, coverage analysis, and regulatory reporting.

Earlier, I automated reporting at National Debt Relief / BSS and supported operational decisions with trend and root cause analysis. At CGF & Asociados, I developed .NET desktop applications and redesigned SQL Server and MySQL database schemas.

Experience

Work history, roles, and key accomplishments

GP

Actuarial Analyst - Risk and Business Intelligence

Grupo Humano (ARS Primera)

Sep 2025 - Apr 2026 (7 months)

Designed and built TarifaPSS, a production-grade healthcare rate processing system handling 100,000+ monthly records. Developed an end-to-end automation layer in Python on Linux and analyzed healthcare cost, utilization, and claims data for risk evaluation and regulatory reporting.

NB

Operations Specialist → Operations Analyst

National Debt Relief / BSS

Jul 2024 - Sep 2025 (1 year 2 months)

Automated 15+ daily and weekly reports using Python, SQL, and Power Query, delivering critical data to 25+ directors across multiple time zones. Identified performance gaps and risk patterns through trend and root cause analysis, and standardized reporting documentation and data governance practices.

Concentrix logoCO

Senior Operations Analyst

Mar 2023 - Jul 2024 (1 year 4 months)

Recognized as Top National Performer in Q1 and Q2 2024 for analytical rigor and operational execution. Led data-driven process improvements that reduced case resolution time by 33% across a 40+ person operation, optimizing Salesforce CRM workflows and trend-based reporting.

CA

Software and Infrastructure Analyst

CGF & Asociados

Jan 2020 - Dec 2023 (3 years 11 months)

Developed .NET desktop applications for internal process automation and redesigned SQL Server and MySQL database schemas to improve data integrity and performance.

Education

Degrees, certifications, and relevant coursework

UU

Universidad del Caribe (UNICARIBE)

Bachelor's Degree, Software Engineering

Pursuing a degree in Software Engineering with expected completion in early 2028.

Microsoft logoMI

Microsoft

PL-300 Certification, Power BI

In progress for the PL-300 Power BI Data Analyst Associate certification.

II

IMMUNE Technology Institute

Certificate, Digital & Tech Foundations

2025 - 2025

Completed the Digital & Tech Foundations program covering Python, SQL, AWS, Power BI, Big Data, and AI.

II

Instituto Tecnológico de las Américas (ITLA)

Associate Degree, Software Development

2019 - 2021

Grade: GPA 4.0

Activities and societies: Graduated with honors; GPA 4.0 Medal

Earned an Associate Degree in Software Development with a GPA of 4.0 and graduated with honors.

II

Instituto Tecnológico de las Américas (ITLA)

Diploma, Business Intelligence

2024 - 2024

Completed a Diploma in Business Intelligence with Power BI.

Tech stack

Software and tools used professionally

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