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Pallav Daru

@pallavdaru

Techno Functional Business Analyst at Tata Consultancy Services, improving change workflows and production efficiency by 20%.

India

Message

At Tata Consultancy Services Limited, I lead process improvement initiatives for Capital Markets production support, documenting current and future workflows and streamlining production change processes to improve operational efficiency by 20%.

I translate business needs into BRDs, FRDs, and user stories, and use SQL-based root cause analysis to investigate production issues. My work has improved release predictability by 30% and reduced incident resolution time by 60%.

I also coordinate UAT and production validation to safeguard release quality. Earlier at Tata Consultancy Services Limited, I worked as a QA Analyst, testing clearing and settlement workflows for Capital Markets applications.

Experience

Work history, roles, and key accomplishments

Current

Techno Functional Business Analyst

Current

Tata Consultancy Services Limited

Oct 2019 - Present (7 years)

Led process improvement initiatives and production support for Capital Markets applications, improving operational efficiency by 20% and release predictability by 30%. Compressed incident resolution time by 60% through SQL-based root cause analysis and coordinated UAT to cut post-release defects by 25%.

Business Analysis Requirements Elicitation BRDs FRDs User Stories Gap Analysis Stakeholder Management UAT coordination Agile Scrum Kanban SQL Root Cause Analysis Production Support Jira Confluence Process Mapping Workflow Analysis Change Management

QA Analyst

Tata Consultancy Services Limited

Jan 2015 - Sep 2019 (4 years 8 months)

Performed functional testing for Capital Markets applications, validating clearing and settlement workflows and reducing data quality issues by 25%. Collaborated with business analysts and stakeholders to validate requirements and support UAT, reducing defect leakage by 30%.

Functional Testing Capital Markets Clearing and Settlement UAT coordination Defect Management Root Cause Analysis SDLC SQL

Education

Degrees, certifications, and relevant coursework

Liverpool John Moores University

Master of Business Administration, Leadership and Strategy

2023 - 2025

Master of Business Administration in Leadership and Strategy from Liverpool John Moores University, completed between June 2023 and February 2025.

Loyola Institute of Business Administration

Executive Post Graduate Programme, Business Analytics

2023 - 2025

Executive Post Graduate Programme in Business Analytics from Loyola Institute of Business Administration, completed between December 2023 and January 2025.