Pagadala Usha
@pagadalausha
Service management professional and Packaged App Developer focused on reliability.
What I'm looking for
I am a service management professional and Packaged App Developer Associate at Accenture with hands-on experience in P1/P2 major incident management, IT operations, application monitoring, and stakeholder communication.
I have led structured major incident bridges, coordinated SMEs, documented complete incident lifecycles, and contributed to process improvements that strengthened SLA compliance and service reliability. I translate technical issues into clear, business-friendly language for non-technical users and collaborate with global cross-functional teams.
My background includes a BBA and ongoing MBA in Finance & Marketing, internship experience in sales and marketing, and recognition as a Star Performer at Accenture for handling critical incidents under pressure.
Experience
Work history, roles, and key accomplishments
Manage P1/P2 major incident workflows, lead structured incident bridge calls, and coordinate SMEs to restore services while improving SLA adherence and documenting incident lifecycles for leadership.
Sales and Marketing Executive
R&M Suzuki Pvt. Ltd.
Jan 2024 - Apr 2024 (3 months)
Engaged customers to capture preferences and explained product features and pricing, maintained customer interaction data to support follow-ups and basic marketing analysis, and improved showroom customer engagement.
Education
Degrees, certifications, and relevant coursework
Prabhath Institute of Computer Science
Master of Business Administration, Finance & Marketing
2024 -
Ongoing Master of Business Administration in Finance & Marketing started in 2024.
St. Joseph's Degree & PG College, Kurnool
Bachelor of Business Administration, Business Administration
2021 - 2024
Activities and societies: Head – Debate Club; Core Team Member & Volunteer Lead for district-level quiz competitions; Event Coordinator for cultural and farewell programs.
Completed Bachelor of Business Administration from 2021 to 2024 with leadership roles in college clubs and event coordination.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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