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Owais Khandwala

@owaiskhandwala

Aviation workforce planning manager at Qatar Aviation Services who delivered $9.3M in planned headcount savings through variable shift-length logic.

Pakistan

Message

At Qatar Aviation Services (Qatar Airways Group), I led the Planning Department and oversaw workforce and equipment resource planning, rostering, and leave management across operational divisions. I delivered planned headcount savings of approximately USD 9.3M by introducing variable shift-length logic, while also reducing planned overtime and improving productivity.

Earlier, I initiated and implemented the Resource Management System project at Qatar Aviation Services, then worked in planning and resource analysis roles at Swissport UK Ltd. My work included demand forecasting, resource optimisation, and planning studies for new stations; I hold a First Class BSc (Hons) in Mathematical Sciences from The University of Birmingham.

Experience

Work history, roles, and key accomplishments

Manager RMS Planning

Qatar Aviation Services (Qatar Airways Group)

Jan 2018 - Aug 2026 (8 years 7 months)

Led the QAS Planning Department, overseeing workforce and GSE resource management for over 9000 staff and 5000 equipment units. Drove strategic resource plans, cost savings, and system implementations, achieving multi-million dollar savings and productivity improvements.

Workforce Planning Resource Management Rostering GSS Planning Budget Management KPI development Data Analysis Stakeholder Engagement Team Leadership RMS Implementation

RMS Project Manager/ RMS Support Team Manager

Qatar Aviation Services (Qatar Airways Group)

Jan 2013 - Dec 2017 (4 years 11 months)

Initiated, planned, and implemented the Resource Management System project, ensuring efficient and cost-effective delivery. Monitored project progress, tracked schedule and budget, and provided regular updates to stakeholders.

Project Management RMS Implementation Resource Planning Stakeholder Management Process Improvement

Central Planning & Resource Analyst

Swissport UK Ltd.

Feb 2012 - Dec 2012 (10 months)

Drove improvements in cost, service, and efficiency through demand forecasting and planning at UK Headquarters. Created forecasts, produced demand/trend analysis, and supported station planning teams on projects and strategic initiatives.

Demand Forecasting Trend Analysis Data Analysis Planning KPI Reporting Stakeholder Collaboration

Advanced Planning Co-ordinator

Swissport UK Ltd.

Dec 2010 - Feb 2012 (1 year 2 months)

Seconded to Birmingham Airport to lead the Resource Planning department and implement advanced planning techniques. Supported a turnaround programme that transformed Birmingham into a profit-making station.

Resource Planning Advanced Planning operational improvements Leadership

RCC Analyst

Swissport UK Ltd.

Jun 2009 - Dec 2010 (1 year 6 months)

Produced seasonal and monthly resource requirement plans for UK stations. Used in-depth analysis to optimise resource utilisation and partnered with Finance and Commercial teams on budgeting and forecasting.

Resource Planning Data Analysis Budgeting Forecasting feasibility studies

Passenger Services Agent

Swissport UK Ltd.

Jul 2004 - Jun 2009 (4 years 11 months)

Front-line airport role at Birmingham, progressing to Lead Agent/Supervisor. Developed strong customer service, teamwork, and people management foundations in a fast-paced operational environment.

Customer Service Teamwork People Management

Finance Trainee

Pakistan International Airlines

Jun 2008 - Jul 2008 (1 month)

Short-term placement supporting the Finance Manager with revenue monitoring, bank reconciliation, agent commission calculations, and expense verification.

Revenue Monitoring Bank Reconciliation Expense Verification

Education

Degrees, certifications, and relevant coursework

University of Birmingham

BSc (Hons), Mathematical Sciences

2004 - 2007

Grade: First Class

BSc (Hons) Mathematical Sciences with First Class honours. Modules included Mathematical Finance, Statistics, Introduction to C++, and Management Mathematics.