Oteallia Reynolds

At Media Riders for MCNA Dental, I support Medicaid and dental coverage operations by analyzing payment structures, eligibility details, and provider terms for members and providers.

I help identify network coverage gaps for provider recruitment, audit agreement guidelines against state Medicaid requirements, and track contract compliance in Salesforce. I use Excel and Word to log trends and maintain documentation while upholding 100% HIPAA compliance.

My background also includes high-volume client intake, schedule coordination, term evaluation, and customer account analysis. I'm a certified Mental Health Technician with training in therapeutic de-escalation, crisis communication, and behavioral health protocols.