At TATA Consultancy Services, I provide L2/L3 production support for Royal Bank of Canada’s critical banking applications. I reduced average process completion time by 25% by automating manual work with Python scripts scheduled through Control-M.
At Sofftek, I supported Southwest Airlines’ mission-critical Aircraft Operations applications and led resolution of complex incidents across Unix, Oracle, Sybase, and XML message flows. I also coordinated cross-platform teams and drove permanent fixes to prevent recurring incidents.
At Sofftek’s GE Corporate Treasury client, I managed incidents and problems for treasury payment and security applications. Process improvements and Oracle query optimization cut recurring incident tickets by 15% and reporting request time by 30%; I also helped protect business continuity during a datacenter migration.
