Osama AboounOA
Open to opportunities

Osama Abooun

@osamaabooun

Aspiring computer scientist passionate about problem-solving and technology.

United States
Message

What I'm looking for

I am looking for a role that fosters growth, encourages learning, and values innovation.

My name is Osama C. Abooun, and I am currently a senior at Northeastern Illinois University pursuing a bachelor’s degree in computer science. I thrive on challenges and have a strong desire to learn and grow in the tech field. My academic background has equipped me with problem-solving skills and adaptability to various programming languages, which I leverage to tackle complex projects.

Throughout my studies, I have engaged in several projects, including developing a Chicago Tour Guide application using Java and creating a Clothing Store Database with Java and SQL. These experiences have honed my technical skills and taught me the importance of user experience and interaction. I am eager to bring my passion for technology and my commitment to continuous learning to a dynamic team.

Experience

Work history, roles, and key accomplishments

AI

Customer Service Agent

Alliance Ground International

Aug 2022 - Apr 2023 (8 months)

Answered phone calls, managed bookings, and replied to emails while optimizing space on multiple airplanes within time restrictions. Responsible for bookings involving Military Grade and Radioactive freight of Class 1 & 7, utilizing Skyway Software for efficient operations and to navigate airport restrictions.

AI

Customer Service Agent

Alliance Ground International

Aug 2022 - Apr 2023 (8 months)

Answered phone calls, set bookings, and replied to emails while managing space on multiple airplanes and adhering to time restrictions. Responsible for bookings involving Military Grade and Radioactive freight of Class 1 & 7.

FE

Delivery Driver

FedEx

Apr 2021 - Feb 2022 (10 months)

Conducted full truck inspections prioritizing safety and developed an organizational method to optimize delivery times and minimize delays. Proficiently used scanning software for package management, including signatures, delivery status, mapping, and customer information.

ST

Barista

Starbucks

Dec 2019 - Dec 2020 (1 year)

Developed a versatile skillset encompassing various aspects of customer service and operational efficiency. Excelled at multitasking and working efficiently in a fast-paced environment while maintaining cleanliness and organization.

ST

Barista

Starbucks

Dec 2019 - Dec 2020 (1 year)

Demonstrated a versatile skillset in customer service and operational efficiency, excelling in multitasking within a fast-paced environment. Maintained high standards of cleanliness and organization, ensuring a hygienic and inviting atmosphere for customers and staff.

Education

Degrees, certifications, and relevant coursework

Northeastern Illinois University logoNU

Northeastern Illinois University

Bachelor of Science, Computer Science

Currently pursuing a Bachelor of Science in Computer Science, focusing on developing problem-solving skills and adaptability to various programming languages. Gained practical experience through projects involving Java, SQL, and HTML, demonstrating application of theoretical knowledge.

WC

Wilbur Wright College

Associate in Art, Arts

Obtained an Associate in Art degree, establishing a strong foundation in liberal arts and general education principles. Developed essential academic skills, including critical thinking and effective communication.

Tech stack

Software and tools used professionally

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Osama Abooun - Customer Service Agent - Alliance Ground International | Himalayas