@oratilemangoane
Customer Service Specialist at Cloudworkers.co and Texting Factory, with experience in freelance writing, audio transcription, and research participation.
South AfricaAt Cloudworkers.co and Texting Factory, I work as a Customer Service Specialist. I also participate in freelance research through Prolific.
On Fiverr, I work as a freelance writer and audio transcriptionist. I’m studying for a Bachelor of Arts (Psychology) at Nelson Mandela University and have completed certifications in Google AI Essentials, Cybersecurity Awareness, and Intellectual Property Law.
Work history, roles, and key accomplishments
Cloudworkers.co
Jan 2025 - Present (1 year 9 months)
Provided customer service support as a specialist at Cloudworkers.co.
Texting Factory
Jan 2024 - Present (2 years 9 months)
Provided customer service support as a specialist at Texting Factory.
Prolific
Nov 2023 - Present (2 years 11 months)
Participated in freelance research studies as a participant on Prolific.
Fiverr
Sep 2023 - Present (3 years 1 month)
Provided freelance writing and audio transcription services on Fiverr.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Psychology
Pursuing a Bachelor of Arts degree with a focus on Psychology.
Certificate in Intellectual Property Law, Intellectual Property Law
Completed a certificate in Intellectual Property Law.
National Senior Certificate (Matric), General
Completed the National Senior Certificate (Matric).
Google AI Essentials Specialization, Artificial Intelligence
Completed the Google AI Essentials Specialization.
Cybersecurity Awareness Level 1, Cybersecurity
Completed the Cybersecurity Awareness Level 1 certification.
Software and tools used professionally
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