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onyinyechi james

@onyinyechijames

I keep client operations organized through CRM management, follow-ups, customer communication, and administrative support.

Nigeria

Message

What I'm looking for

I'm seeking a remote Virtual Assistant or administrative and operations support role with a U.S.-based team, where I can support CRM management, client communication, research, scheduling, documentation, follow-up, and daily business operations.

I've supported client-facing operations at BaySugar Limited and Calls Expert, managing customer communication, CRM records, follow-ups, and service requests in remote and fast-paced environments.

At BaySugar Limited, I responded to approximately 50 client calls daily, documented requests and complaints, coordinated concerns with internal teams, and followed outstanding matters through to resolution. At Calls Expert, I handle inbound and outbound calls, qualify leads, maintain CRM data, and escalate issues appropriately so customer needs do not fall through the cracks.

With a B.Sc. in Business Administration, I bring structured administrative support, accurate record keeping, clear communication, and dependable task ownership to remote teams.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

BaySugar Limited

Sep 2025 - Jan 2026 (4 months)

Provided day-to-day administrative and customer support, handling approximately 50 client calls per day and maintaining accurate client records. Followed up on outstanding requests and coordinated with internal teams to ensure resolution.

Administrative Support Customer Service CRM Data Entry Record keeping Client Communication Follow up Prioritization