Open to opportunities

Omiridon User

@omiridonuser

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QA Manual Tester and Tier 1 support specialist with 6+ years delivering bug discovery and terminal support.

Romania

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What I'm looking for

I’m looking to join remote-first teams where I can strengthen software quality—turning clear bug reports into faster fixes—while supporting customers with dependable Tier 1 technical troubleshooting and strong B2B communication.

I’m a results-driven QA Manual Tester and Technical Support Specialist with 6+ years in the gaming and fintech industries. At Ubisoft, I contributed to AAA titles like Ghost Recon Breakpoint, Far Cry 6, and The Crew Motorfest—reporting 100+ bugs per month and identifying multiple game-breaking exploits prior to release.

Today, I deliver Tier 1 OEM technical support for Nayax payment terminals at CGS, resolving 7–8 tickets per day across global markets. I work confidently in fast-paced, remote-capable environments, using tools like JIRA, TestRail, Salesforce, ServiceNow, and Confluence to troubleshoot, document issues, and drive quality forward.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Tier 1 OEM

Current

Computer Generated Solutions

Nov 2025 - Present (7 months)

Provided Tier 1 OEM technical support for Nayax card payment terminals, resolving an average of 7–8 tickets per day for OEM clients across global markets. Adapted troubleshooting and account follow-ups to meet diverse regional standards and professional B2B communication expectations.

Tier 1 Support Troubleshooting Customer Account Management B2B Communications Jira ServiceNow

Technical Support Tier 1

Computer Generated Solutions

Apr 2024 - Nov 2025 (1 year 7 months)

Delivered Tier 1 technical support for Nayax payment terminals across American and Canadian markets, maintaining a consistent 7–8 tickets per day resolution rate. Updated support workflows to North American compliance requirements and delivered clear, customer-oriented resolutions.

Tier 1 Support Troubleshooting Ticket Resolution Salesforce Jira ServiceNow

Game Tester (Balance QA)

Ubisoft

Jul 2019 - Jan 2023 (3 years 6 months)

Contributed QA to AAA titles (Ghost Recon Breakpoint, Far Cry 6, The Crew Motorfest), submitting 100+ bug reports per month and documenting game-breaking exploits prior to release. Managed bug tracking in JIRA and validated weapon/character balance using in-game analysis and real-time stat adjustment testing.

Manual QA Testing Bug Reporting Jira Gameplay Analysis Game Balancing Cross Functional Collaboration Regression Testing