Open to opportunities

Dan Popa

@danpopa

Message

I improve game quality through thorough testing, defect investigation, and cross-functional collaboration.

Romania

Message

What I'm looking for

I'm looking for a quality assurance role where I can investigate issues, improve testing processes, collaborate with development teams, and contribute to reliable user experiences.

I've supported quality assurance at Electronic Arts and Amber, testing game functionality across mobile and other platforms. At EA, I created comprehensive test cases, performed regression testing, investigated critical defects, and collaborated with development teams to improve coverage.

I've also mentored new QA team members, maintained test documentation and metrics, and automated portions of testing with basic scripts to reduce manual effort.

My experience in customer support at CGS and Telus International strengthened my troubleshooting, communication, escalation, and user-support skills. I enjoy understanding how things work, solving problems thoroughly, and working respectfully with people from diverse backgrounds.

Experience

Work history, roles, and key accomplishments

QA Analyst

Electronic Arts

Dec 2022 - Dec 2023 (1 year)

Ensured thorough test coverage by collaborating with development teams. Investigated critical defects and provided data-driven insights for improvements.

Test Coverage Data Analysis

Customer Support

CGS

Feb 2021 - Dec 2022 (1 year 10 months)

Troubleshot and resolved diverse technical issues by following established protocols and procedures. Escalated complex cases to advanced support, ensuring swift and accurate resolution.

Technical Troubleshooting Customer Satisfaction Call Handling Team Support

Customer Support

Telus International

May 2019 - Jan 2020 (8 months)

Provided professional, timely assistance through a ticket-based support system. Investigated and resolved account-level issues, ensuring efficient solutions.

Ticket Support Account Resolution Feedback Process Improvement

Tester QA Senior

Amber

Jan 2019 - May 2019 (4 months)

Participated in QA efforts across iOS and Android platforms, adapting tests for mobile functionality and performance. Designed test plans, executed test cases, and collaborated with cross-functional teams to resolve defects.

Mobile Testing Test Planning Test Execution Cross Functional Collaboration

QA Tester II

Electronic Arts

Jul 2018 - Dec 2018 (5 months)

Mentored new team members, providing training and guidance on testing procedures and best practices. Tackled complex test scenarios, leveraging accumulated experience to ensure thorough coverage.

Mentor Training Test scenarios Test Coverage Scripting

QA Tester

Electronic Arts

Mar 2017 - Jul 2018 (1 year 4 months)

Created and executed comprehensive test cases to validate game functionality and stability. Performed regression testing to confirm defect resolutions and maintain software quality.

Test Case Creation Test Execution Regression Testing Jira

Football Analyst

Ortec

Aug 2016 - Feb 2017 (6 months)

Analyzed and graded specific football game plays using a predefined algorithm. Maintained accurate event tracking and ensured all actions aligned with correct timestamps.

Data Analysis Sports Analytics Event Tracking Statistical Analysis