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Omar Jamal

@omarjamal1

Humanitarian operations and quality assurance professional at COR and TP, who supported refugee identification for over 25,000 South Sudanese refugees.

Egypt

Message

At Commission of Refugees Sudan (COR), I led beneficiary identification operations supporting over 25,000 South Sudanese refugees. I coordinated with UNHCR, government counterparts and community leaders, and developed an inventory monitoring system to improve operational continuity.

As a Registration Assistant at COR, I maintained accurate beneficiary records and coordinated workflows during emergency operations. I also supported reporting and staff onboarding, and served as Acting Team Leader when required.

At TP, I conducted quality reviews, analysed operational trends and prepared compliance reports to support corrective actions. I also delivered coaching and collaborated with leadership to strengthen accountability.

Experience

Work history, roles, and key accomplishments

ID Card Officer

Commission of Refugees Sudan (COR)

Oct 2021 - Aug 2026 (4 years 10 months)

•       Led beneficiary identification operations supporting over 25,000 South Sudanese refugees.

•       Supervised a team of ten staff on 2 different.

•       Coordinated with UNHCR, government counterparts and community leaders.

•       Developed an inventory monitoring system improving operational continuity.

•       Prepared operational reports supporting planning and accounta

Quality Assurance Analyst

Sep 2024 - Jul 2026 (1 year 10 months)

•       Conducted systematic quality reviews to evaluate operational compliance.

•       Analysed operational trends and prepared evidence-based recommendations.

•       Produced compliance reports supporting corrective actions.

•       Delivered coaching to improve performance.

•       Collaborated with leadership to strengthen accountability.

Customer Service Representative

May 2023 - Sep 2024 (1 year 4 months)

•       Managed complex stakeholder enquiries.

•       Coordinated with cross-functional teams.

•       Maintained accurate operational documentation.

•       Consistently achieved quality standards.

Registration Assistant

Commission of Refugees Sudan (COR)

Oct 2020 - Oct 2021 (1 year)

•       Maintained accurate beneficiary records.

•       Coordinated workflows during emergency operations.

•       Served as Acting Team Leader when required.

•       Supported reporting and onboarding of staff.