At Alorica, I serve as the client’s single point of contact, track KPIs and service measures, and present performance findings to clients and senior stakeholders. I use Excel and PowerPoint to turn operational data into recommendations and improvement plans, while identifying sales and upselling opportunities across accounts.
At Transcom, I managed two sites supporting telecom, travel, and eSIM services for US and UK clients. I built KPI dashboards and SOPs, coached teams on service and sales, and shared performance updates and improvement actions with clients.
