omar gmal
@omargmal
I lead contact center operations at Concentrix, from real-time analysis to senior management.
EgyptWhat I'm looking for
I'm a Senior Operations Manager at Concentrix, building on a progression through Operations Manager, Team Manager, Business Analyst, and Realtime Analyst roles.
I've worked across contact center operations in Cairo since 2015, including technical support at Convergys and telemarketing at GCC Global Contact Center. I also studied IT at Canadian International College.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager at Concentrix, overseeing operational performance and team leadership.
Operations Manager at Concentrix, responsible for managing daily operations and driving efficiency.
Operation Team Manager at Concentrix, leading a team to achieve operational targets.
Business Analyst at Concentrix, analyzing business processes and supporting data-driven decisions.
Realtime Analyst at Concentrix, monitoring real-time performance and ensuring service levels.
Technical Support Engineer
Convergys
Aug 2016 - Feb 2019 (2 years 6 months)
Technical Support Engineer at Convergys, providing technical assistance and resolving customer issues.
Telemarketing
Gcc Global Contact Center
Feb 2015 - Aug 2016 (1 year 6 months)
Telemarketing at Gcc Global Contact Center, engaging with customers to promote products and services.
Education
Degrees, certifications, and relevant coursework
Canadian International College - CIC
IT
2014 - 2019
Canadian International College
Information Technology
2014 - 2019
Pursued a degree in Information Technology at Canadian International College from 2014 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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