@omara1
Customer support specialist at Sixt, ranked top 5 in sales across Canada through a consultative, needs-based approach.
CanadaAt Sixt, I resolve customer inquiries across phone, email, and in-person channels, following each case through to resolution. I ranked top 5 in sales across Canada with a consultative, needs-based approach.
At Hertz, I led a 140-person team across scheduling, dispatch, and customer service while maintaining service levels against daily KPIs. I also handled customer and corporate-account escalations through to resolution.
Work history, roles, and key accomplishments
Resolves high volume of customer inquiries and issues by phone, email, and in person, owning each case through to resolution. Handles escalations from VIP and corporate customers, documents case notes in CRM, and mentors junior agents.
Led a 140-person unionized team across scheduling, dispatch, and customer service, maintaining service levels against daily KPIs. Owned customer and corporate-account escalations end to end and coached staff on service standards.
Professional and semi-professional leagues
Jan 2010 - Dec 2016 (6 years 11 months)
Competed at professional and semi-professional levels in FIFA-governed leagues as an attacking midfielder, building discipline, resilience, and a team-first mindset while delivering under pressure.
Degrees, certifications, and relevant coursework
College Diploma, Graphic Design
2006 - 2008
Completed a College Diploma in Graphic Design with a focus on Design Fundamentals and Communication.
Software and tools used professionally
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