Oluyemisi Adesanya
@oluyemisiadesanya
I improve customer experience, self-service adoption, and contact center performance.
NigeriaWhat I'm looking for
At MultiChoice Nigeria, I've redesigned customer engagement frameworks, improved self-service adoption for DStv and GOtv services, and used customer surveys and business intelligence reporting to strengthen trade-partner relationships.
I've led customer experience, value chain, dealer support, and retention operations, improving CSAT from 68% to 71%, sustaining service-level and first-contact-resolution benchmarks, reducing call load and churn, and coaching teams to resolve customer pain points proactively.
Experience
Work history, roles, and key accomplishments
Customer Experience Supervisor
MultiChoice Nigeria Limited
Aug 2019 - May 2023 (3 years 9 months)
Redesigned customer engagement frameworks to improve self-service channels and reduce call load. Produced business intelligence reports to enhance B2B relationships and spearheaded customer advocacy programs.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from the University of Lagos in 2008.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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