Open to opportunities

Oluwayomi olabode

@oluwayomiolabode

Message

I improve multi-branch operations through quality audits, performance reporting, training, and process accountability.

Nigeria

Message

What I'm looking for

I'm looking for a fully remote role where I can lead operations, quality assurance, reporting, performance monitoring, and process improvement across distributed teams. I value clear accountability, data-driven decisions, strong written communication, and opportunities to improve service quality.

At Lulifiber Internet Company, I oversee quality control and field operations across 10+ branches, producing structured management reports from raw scorecard data and coordinating corrective action remotely.

I designed and enforced a signal-level audit protocol that reduced recurring network faults and improved first-time resolution, while establishing technician attribution for POP-to-POP handovers. My operational proposals, including the Fleet Quality Assurance Framework and Operation Fleet Shield, have been adopted for policy implementation.

Previously at Flexi Microfinance Bank, I delivered onboarding and continuous training, audited calls and transactions, and used performance data to improve satisfaction, compliance, and service escalation outcomes.

My background also includes client portfolio management at Squared Financial, award-winning account activation and service at FXTM, and high-volume customer support at Techmahindra. I bring disciplined remote reporting, CRM proficiency, written communication, and a zero-tolerance approach to data and accountability gaps.

Experience

Work history, roles, and key accomplishments

Current

Quality Control & Operations Manager

Current

Lulifiber Internet Company

Apr 2026 - Present (4 months)

Oversaw daily field operations QA across 10+ branches, producing structured management reports from raw scorecard data. Designed and enforced signal-level audit protocols and POP-to-POP transfer accountability, reducing network faults and improving resolution rates.

Operations Management Quality Assurance Field Reporting Data Analysis CRM Systems Signal Network QA Stakeholder Management Process Improvement

Trainer & Quality Analyst

Flexi Microfinance Bank

Jan 2023 - Apr 2026 (3 years 3 months)

Delivered onboarding and continuous training programs for customer service and sales teams, including remote learning material development. Monitored calls and transactions to ensure quality compliance, producing structured QA reports aligned to management KPIs.

Training Quality Assurance Data Analysis Process Improvement CRM Systems Reporting

Relationship Manager

Squared Financial Company

Jan 2020 - Jan 2023 (3 years)

Managed high-value client portfolios across multiple product lines, maintaining retention rates above target. Conducted financial needs assessments and recommended tailored forex and investment solutions to clients globally.

Portfolio Management Financial Analysis Compliance Consultative Selling Customer Relationship Management

Account Service Manager

Forextime (FXTM)

Jan 2019 - Jan 2020 (1 year)

Onboarded new clients and managed end-to-end account activation for a global forex platform, consistently exceeding monthly targets. Delivered product education sessions and maintained accurate client records using CRM systems.

Client Onboarding Account Management CRM Systems Product Education Customer Support

Customer Service Representative

Techmahindra

Jan 2017 - Jan 2019 (2 years)

Provided multi-channel customer support in a high-volume call centre, consistently meeting and exceeding SLA targets. Resolved complex customer issues using CRM tools with a high first-contact resolution rate.

Customer Support CRM Systems Issue Resolution SLA Ticketing