Oluwaseyi Duyi-Alabi

Coordinated daily operations within the final accounts unit, ensuring accurate financial reporting. Established and enforced proper accounting methods, policies, and principles to enhance financial integrity.

Supervised branch operations, including cash/non-cash transactions and office assets, ensuring compliance and due diligence. Managed all mortgage and loan postings, account updates, and reconciliations.

Processed and reconciled all payments, including cash deposits, transfers, and standing orders, ensuring accurate customer account crediting. Reconciled the bank's in-house statements monthly.

Maintained and updated customer accounts, handling account opening, inquiries, closures, and reactivations. Provided solutions to customer challenges and prepared cheque booklet requisitions.

Prepared and distributed daily reports and order acknowledgments to relevant personnel. Actively ensured customer retention by promoting the organization to existing clients and providing quality service.

Maintained records of customer contacts and managed them appropriately to build consistent relationships. Facilitated the collection of competitive information to monitor business trends and opportunities.

Served as a Customer Cash Officer, handling customer inquiries and communications. Conducted follow-up phone calls to survey respondents to address concerns and questions.

Studied Accounting at the University of Abuja, focusing on financial management and reporting. Gained foundational knowledge in accounting principles and practices.

Completed secondary education at Hopebay College, earning the Senior School Leaving Certificate. Developed foundational academic skills across various subjects.