At Wema Bank Plc, I responded to customer inquiries, resolved complaints, and guided customers through financial products and services. I followed up on requests to support SLA targets and kept accurate records to help track issues and maintain service continuity.
I resolved a complex customer issue that had remained outstanding for several months, contributing to improved customer satisfaction and retention. I also referred cases needing further attention to the appropriate teams.
As an Administrative Officer at Micco Comprehensive College, I maintained student records and coordinated schedules, meetings, and school events. I also supported facility maintenance and assisted with budget development and expenditure monitoring.
