Olivia McLellan
@oliviamclellan
Results-driven professional with expertise in digital marketing and compliance.
United StatesWhat I'm looking for
I am an outgoing and results-driven professional with over 5 years of experience in social media strategy, digital marketing, and customer service. My training as a Credentialing Specialist has equipped me with expertise in compliance, scheduling, and administrative processes. I excel at creating engaging content, streamlining operations, and fostering collaboration to drive business growth and enhance customer satisfaction.
Throughout my career, I have successfully developed and implemented comprehensive homeschooling curriculums that adhere to NY State Standards, significantly improving student performance. My role as a Social Media Manager at Jamestown Brewing Company allowed me to design and execute targeted campaigns that increased brand visibility and engagement, while my experience as a District Manager at Dunkin’ Donuts led to a remarkable 20% increase in regional sales through strategic marketing initiatives.
Experience
Work history, roles, and key accomplishments
Homeschool Educator
Self Employed
Sep 2023 - Jun 2024 (9 months)
Designed and implemented comprehensive homeschooling curriculums aligned with NY State Standards for preschool and kindergarten levels. Provided individualized instruction, leading to a four-year reading level increase.
Credentialing Specialist
General Healthcare Resources
Nov 2022 - Jun 2023 (7 months)
Completed an intensive 3-month training program in healthcare credentialing and compliance. Verified and maintained healthcare professionals’ credentials, ensuring compliance with state, federal, and organizational regulations.
Social Media Manager
Jamestown Brewing Company
May 2015 - Mar 2020 (4 years 10 months)
Designed and executed targeted social media campaigns that increased brand visibility and engagement. Developed creative, trend-relevant content tailored to the brand’s audience across multiple platforms, including Instagram and Facebook.
District Manager
Dunkin’ Donuts
Mar 2012 - Dec 2014 (2 years 9 months)
Increased regional sales by 20% within the first three months by implementing strategic marketing initiatives and optimizing store operations. Oversaw daily operations of four store locations, ensuring financial performance and customer satisfaction.
Waitress/Hostess, Delivery Driver, Cook
Pizza Hut
Apr 2011 - Feb 2012 (10 months)
Provided exceptional customer service in a fast-paced restaurant environment. Trained new employees in menu knowledge, customer service techniques, and operational procedures.
Cashier/Assistant Manager/Key Holder
New Age Creations
Mar 2010 - Dec 2011 (1 year 9 months)
Assisted in the opening and relocation of store locations, ensuring smooth transitions. Managed inventory and implemented effective stock control practices.
Cashier
Pac Sun
May 2008 - Feb 2010 (1 year 9 months)
Assisted customers in selecting styles that suited their preferences, driving sales. Managed daily opening and closing procedures, including financial reconciliation.
Education
Degrees, certifications, and relevant coursework
Erie Community College
Early Childhood Education
Cheektowaga Central High School
High School Diploma
Activities and societies: Spanish Club (Taught Spanish to elementary students, 4 years), Debate Team, Student Council
Graduated from Cheektowaga Central High School in 2008. Participated in the Spanish Club, teaching Spanish to elementary students for four years. Also a member of the Debate Team and Student Council.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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