Olivia Li
@oliviali
I build accessible digital platforms and resolve technical support challenges.
United KingdomWhat I'm looking for
At the National Federation of Women’s Institutes, I ran digital platforms supporting a membership of over 170,000, building accessible web content, administering CRM access, and owning the national Zendesk service desk.
I’ve delivered training for over 100 volunteer Web Editors, supported CMS, Keycloak, SharePoint and learning-platform change, and turned GA4 reporting and survey findings into improvements. I also bring experience maintaining WordPress sites, supporting Microsoft 365 users, managing sensitive data, and teaching computing.
Experience
Work history, roles, and key accomplishments
Digital Assistant
National Federation of Women's Institutes
Mar 2023 - Mar 2026 (3 years)
Built and maintained public-facing and member-exclusive websites in Squiz Matrix alongside hand-written HTML and CSS, publishing news, resources and event content, building online forms with conditional fields, and working throughout to accessibility and SEO standards. Sole owner of the organisation's Zendesk service desk and national first point of contact for technical enquiries, providing first
Education
Degrees, certifications, and relevant coursework
Newcastle University
Bachelor of Science, Food and Human Nutrition
Grade: 2:1
Completed a Bachelor of Science in Food and Human Nutrition with a 2:1.
East Norfolk Sixth Form College
A-Levels, Biology, Mathematics, and Physics
Completed A-Levels in Biology, Mathematics, and Physics.
Sir John Leman High School
GCSE, General Studies
Grade: A*–A
Achieved 11 GCSEs at A*–A, including English and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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