Oliver Willetts

Worked on safer gambling, customer affordability, and anti-money-laundering (AML) reviews for Grosvenor Casino at head office in Sheffield. Analyzed customer activity and documentation to identify risk, supported compliance with Gambling Commission requirements, and produced reports for senior stakeholders.

Led the football trading team, overseeing pre-match pricing and trading across major European leagues and competitions. Conducted deep pre-match analysis, manually traded high-liability events, optimized trading strategies using data and customer behaviour, and trained new traders.

Managed pre-match trading for Bundesliga and Ligue 1, improving trading strategy, profitability, and risk management in competitions previously described as volatile and less profitable. Performed manual trading using prices taken off the feed when more effective than relying on the provider feed, and adjusted strategies based on detailed betting-pattern analysis.

Supported pre-launch testing by identifying and reporting system issues and contributed competitor analysis and insights to leadership. Helped manage NBA pre-match trading and performed customer profiling for suspicious activity during early-stage launch.

Monitored all sports bets while on shift, maintaining pricing accuracy and improving trading performance. Identified arbitrage bettors and other unprofitable strategies and collaborated with customer service to resolve account-related issues.

Delivered high-quality customer service over the phone and troubleshot technical issues to resolution. Developed strong communication and problem-solving skills while working under pressure to achieve targets.

Managed daily shop operations including cash handling and security procedures as a designated key holder. Ensured compliance with gambling regulations and responsible gaming policies and resolved customer disputes professionally.

Supervised trampoline areas to ensure customer safety and rule compliance while training in health & safety and basic first aid. Managed front desk transactions and customer inquiries, hosted children’s parties, and trained new staff to maintain service standards.

Trained and mentored new employees and led coaching sessions for children with focus on discipline and engagement. Refereed competitive adult matches and supported facility security and dispute resolution during events.

Trained and lived as a professional footballer, maintaining a disciplined routine and teamwork mindset. Supported equipment management and facility maintenance and represented the club at public events with a professional image.

Grade: A Levels: History B, Physical Education C, Psychology D; AS Levels: History A, English Literature B, Physical Education C, Psychology D; GCSEs: mostly A/A* and additional subject grades listed

Activities and societies: Elected to school council multiple times, including Head Councillor in senior years; captained football teams and represented county at international football tournaments.

Completed secondary education at Nottingham Emmanuel School (2012–2016), achieving A Levels in History, Physical Education, and Psychology, along with corresponding AS and GCSE results.