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Ola Adel

@olaadel

Head of Business Relationship & Emerging Technology at Qatar National Bank (QNB Egypt), where I introduced internet banking and grew digital adoption by 20%.

Egypt

Message

At Qatar National Bank (QNB Egypt), I spearheaded the implementation of the bank’s first Internet banking platform, including Middleware integration. Digital adoption increased by 20% within the first year.

As Head of Business Relationship & Emerging Technology, I align technology with business objectives, develop business capability roadmaps with enterprise architecture, and explore emerging technologies. I also lead work on IT strategy, ITSM, and QA.

Previously, as Head of Systems & Service Management at Qatar National Bank (QNB Egypt), I led mobile banking rollout, Azure implementation, and automation initiatives. Earlier, at National Société Générale Bank (NSGB), I headed operating systems and applications support; at Credinil, I managed IT operations.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Relationship & Emerging Technology

Current

Qatar National Bank (QNB Egypt)

Jan 2024 - Present (2 years 9 months)

Responsible for building and maintaining relationships with key stakeholders, ensuring IT solutions align with business needs, and driving exploration and implementation of emerging technologies. Leads IT strategy, innovation initiatives, and multi-year business capability roadmaps.

Business Relationship Management Emerging Technologies IT strategy Innovation Stakeholder Management Enterprise Architecture Fintech Collaboration project oversight

Head of Systems & Service Management

Qatar National Bank (QNB Egypt)

Jan 2013 - Dec 2024 (11 years 11 months)

Led digital channels, automation initiatives, Microsoft ecosystem, application management, and service management. Spearheaded internet banking implementation, mobile banking rollout, and deployment of RPA solutions, achieving significant efficiency gains and digital adoption increases.

Internet Banking Mobile Banking Digital Channels Payments Robotic Process Automation Workflow Automation Microsoft Office Azure SQL SCCM SCOM AML FATCA Fraud Monitoring ITSM Service Management

Head of Operating Systems and Applications Support

National Société Générale Bank (NSGB)

Jan 2008 - Dec 2013 (5 years 11 months)

Managed operating systems and applications support, overseeing migrations, implementations, and infrastructure projects including email system migration, ticketing system implementation, and core system migrations.

MS Exchange Active Directory VMWare Disaster Recovery SQL Clusters Ticketing Systems Antivirus E Banking ATM Reconciliation Remedy Help Desk IP Telephony Core Systems Migration Server Consolidation Storage Lotus Notes

IT Manager

Credinil

Jan 2006 - Dec 2011 (5 years 11 months)

Managed all IT operations, including server upgrades, software updates, infrastructure maintenance, and procurement. Supervised SOD and EOD operations of the core system and coordinated with NSGB IT.

IT Operations server management Infrastructure Maintenance Procurement Systems Operations Vendor Management