Open to opportunities

Okeke Vanessa

@okekevanessa

Message

Friendly customer service associate with over 5 years of experience.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a friendly and solutions-oriented Customer Service and Sales Associate with over 5 years of experience in retail environments. My strong communication skills and problem-solving abilities have allowed me to thrive in fast-paced settings, where I consistently drive sales and maintain customer loyalty.

In my current role at Northern Reflections, I engage customers with a warm, personalized shopping experience and recommend products to meet their needs. My previous experience at Miniso Lifestyle and The Pampered Chef has equipped me with the skills to create visually appealing merchandising displays and manage high-volume transactions efficiently. I take pride in enhancing team performance and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Northern Reflections

Aug 2024 - Present (9 months)

Engaged customers with a warm, personalized shopping experience, recommending and upselling products to boost revenue. Maintained stock levels, visual displays, and assisted with daily operations including cash handling and team coordination.

Customer Engagement Upselling Team Coordination

Sales Associate

Miniso Lifestyle

May 2023 - Jan 2024 (8 months)

Created visually appealing merchandising displays to increase foot traffic and sales. Collaborated with the team to exceed monthly sales targets and provided tailored product recommendations to enhance customer satisfaction. Maintained a clean and organized sales floor.

Team Collaboration Sales Targets Customer Satisfaction Sales Floor Maintenance

Cashier / Sales Associate

The Pampered Chef

Mar 2019 - Oct 2022 (3 years 7 months)

Managed high-volume transactions accurately and efficiently, reducing order errors by 20% through improved tracking systems. Effectively upsold products to increase average transaction value. Trained and led a small team of cashiers, improving daily workflow.

Upselling