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O JOJ
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O J

@oj0

Strategic design consultant and researcher specializing in UX strategy, systems thinking, and cross-cultural service innovation.

France
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What I'm looking for

I’m looking for a role where I can blend field research, systems thinking, and UX/service design to build user-centered services—across healthcare and cultural institutions—using generative AI to prototype future experiences.

I’m a strategic researcher and design consultant working across healthcare, cultural institutions, and digital service systems. I specialize in systems thinking, service design, UX strategy, and cross-cultural research, focusing on how people engage with complex institutional and technological environments.

In my consulting work, I lead service and operational process analysis to redesign service flows, improve stakeholder alignment, and optimize workflow consistency. I’ve supported website and digital service experience improvements for museums, and I’ve structured internal operational frameworks to strengthen transparency and coordination.

I also bring participatory and narrative methods to emerging contexts, including AI-mediated design fiction workshops that use generative AI to explore future service systems. Earlier, I led field research for a diabetes-focused healthcare solution that was adopted and mass-produced for real-world use.

Experience

Work history, roles, and key accomplishments

IP
Current

Independent Researcher

Independent Practice

Aug 2025 - Present (10 months)

Conducts independent field-based research across European museums, cultural institutions, and AI-related exhibitions, integrating observational and cross-cultural analysis. Develops comparative research frameworks on storytelling, perception, and emerging AI-mediated cultural experiences while supporting remote consulting work.

PP
Current

Strategic Consultant

PERSOL Business Process Design (PBD)

Apr 2024 - Present (2 years 2 months)

Led service and business process flow redesign for an urban mobility platform, improving workflow coordination and stakeholder alignment. Supported website and digital service experience improvements for Artizon Museum and transitioned to remote collaboration using Slack-based tools since 2025.

Chiba University logoCU

AI-Mediated Workshop Lead

Chiba University

Apr 2022 - Mar 2023 (11 months)

Designed and facilitated international participatory design fiction workshops integrating AI-generated narratives to explore future service systems. Built collaboration frameworks connecting academic, cultural, and design stakeholders.

NG

Design Lead - Diabetes Service

NGO x Hospital x Government

Sep 2018 - Jun 2019 (9 months)

Led one year of field research with diabetes patients, physicians, hospitals, NGOs, government stakeholders, and medical manufacturers to develop an implementable healthcare waste management system. Coordinated manufacturer support and contributed to a solution that was adopted and mass-produced for real-world use.

Education

Degrees, certifications, and relevant coursework

Chiba University logoCU

Chiba University

Doctor of Philosophy (PhD) coursework

Ph.D. coursework/studies at Chiba University, continued until 03/2024.

Jiangnan University logoJU

Jiangnan University

Bachelor's degree in Industrial Design

2019 -

Bachelor's degree in Industrial Design at Jiangnan University starting in 06/2019.

Chiba University logoCU

Chiba University

Master's degree in Design Science

2022 -

Master's degree in Design Science at Chiba University starting in 03/2022.

Tech stack

Software and tools used professionally

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