O J
@oj0
Strategic design consultant and researcher specializing in UX strategy, systems thinking, and cross-cultural service innovation.
What I'm looking for
I’m a strategic researcher and design consultant working across healthcare, cultural institutions, and digital service systems. I specialize in systems thinking, service design, UX strategy, and cross-cultural research, focusing on how people engage with complex institutional and technological environments.
In my consulting work, I lead service and operational process analysis to redesign service flows, improve stakeholder alignment, and optimize workflow consistency. I’ve supported website and digital service experience improvements for museums, and I’ve structured internal operational frameworks to strengthen transparency and coordination.
I also bring participatory and narrative methods to emerging contexts, including AI-mediated design fiction workshops that use generative AI to explore future service systems. Earlier, I led field research for a diabetes-focused healthcare solution that was adopted and mass-produced for real-world use.
Experience
Work history, roles, and key accomplishments
Independent Researcher
Independent Practice
Aug 2025 - Present (10 months)
Conducts independent field-based research across European museums, cultural institutions, and AI-related exhibitions, integrating observational and cross-cultural analysis. Develops comparative research frameworks on storytelling, perception, and emerging AI-mediated cultural experiences while supporting remote consulting work.
Strategic Consultant
PERSOL Business Process Design (PBD)
Apr 2024 - Present (2 years 2 months)
Led service and business process flow redesign for an urban mobility platform, improving workflow coordination and stakeholder alignment. Supported website and digital service experience improvements for Artizon Museum and transitioned to remote collaboration using Slack-based tools since 2025.
AI-Mediated Workshop Lead
Chiba University
Apr 2022 - Mar 2023 (11 months)
Designed and facilitated international participatory design fiction workshops integrating AI-generated narratives to explore future service systems. Built collaboration frameworks connecting academic, cultural, and design stakeholders.
Workshop Facilitator
Chiba University
Jan 2022 - Mar 2023 (1 year 2 months)
Supported international interdisciplinary workshops by coordinating participants and facilitating collaborative learning across multicultural academic environments.
Product Manager Intern
Xiaomi
Jan 2021 - Jul 2021 (6 months)
Supported gaming product strategy through user behavior analysis and market research. Contributed to experience improvement discussions and feature planning while aligning cross-functional teams on user insights.
Design Lead - Diabetes Service
NGO x Hospital x Government
Sep 2018 - Jun 2019 (9 months)
Led one year of field research with diabetes patients, physicians, hospitals, NGOs, government stakeholders, and medical manufacturers to develop an implementable healthcare waste management system. Coordinated manufacturer support and contributed to a solution that was adopted and mass-produced for real-world use.
Conducted user research, prototype testing, and usability analysis for consumer digital interfaces. Translated findings into actionable UX recommendations to support interface redesign and improve interaction quality.
Education
Degrees, certifications, and relevant coursework
Chiba University
Doctor of Philosophy (PhD) coursework
Ph.D. coursework/studies at Chiba University, continued until 03/2024.
Jiangnan University
Bachelor's degree in Industrial Design
2019 -
Bachelor's degree in Industrial Design at Jiangnan University starting in 06/2019.
Chiba University
Master's degree in Design Science
2022 -
Master's degree in Design Science at Chiba University starting in 03/2022.
Availability
Location
Authorized to work in
Job categories
Skills
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