Open to opportunities

Sébastien Berlioux

@sbastienberlioux

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Experienced Customer Experience & Service Designer with a passion for innovation.

France

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can contribute to innovative design solutions and enhance customer experiences.

As a Customer Experience & Service Designer at Deloitte Digital France, I leverage my strong experience with Figma to create impactful wireframes, mock-ups, and prototypes. My work focuses on enhancing customer experiences through innovative design methodologies and tools, ensuring a seamless omnichannel journey. I thrive in collaborative environments, leading workshops and engaging in user research to drive strategic vision and service improvements.

With a background in both engineering and design, I have developed a unique skill set that combines technical expertise with creative problem-solving. My experience includes working with notable clients such as Allianz and World Athletics, where I have successfully implemented design solutions that meet user needs and business objectives. I am passionate about using generative AI tools to enhance my design process, and I am committed to delivering high-quality, detail-oriented work.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience & Service Designer

Current

Deloitte Digital

Jan 2021 - Present (4 years 5 months)

Led customer experience improvement initiatives across omnichannel platforms, utilizing design methodologies and innovative technologies. Conducted user research, market benchmarking, and co-creation workshops to define strategic visions and create detailed service blueprints, wireframes, and prototypes. Managed user testing and iterative improvements to enhance product engagement.

Figma FigJam Miro Mural User Research Service blueprints Wireframing Prototyping User Testing

User Experience Designer & Qt/QML Developer

Thales Avionics

Jan 2020 - Jun 2020 (5 months)

Designed and developed an interactive multitouch screen from scratch for internal use within the Innovation Lab. Applied UX design principles and Qt/QML development skills to create a functional and engaging prototype.

User Experience Design QML Multitouch Development Prototyping Innovation

React Front-end Developer

University of Waterloo

Jan 2019 - Mar 2019 (2 months)

Developed a web experience for the Human-Computer Interaction Lab to facilitate online user testing. Collaborated on a project that resulted in a conference paper presented at CHI 2020.

React Web Development Human Computer Interaction User Testing Data Collection

Education

Degrees, certifications, and relevant coursework

Audencia Business School

Advanced Master , Marketing, Design and Creation

Completed an Advanced Master's degree in Marketing, Design, and Creation. This program focused on the intersection of marketing strategies, design principles, and creative processes.

Polytech Nantes Engineering school

Engineering Degree, Computer Science

Obtained an Engineering degree in Computer Science. The curriculum covered core computer science principles and engineering methodologies.

Nantes School of Design (EDNA)

Dual Degree in Design, Design

Pursued a dual degree in Design in collaboration with the Nantes School of Design. This program provided a comprehensive understanding of design principles and practices.