At EF Education First, I grew from Operations Specialist to Director of Product Development, launching 10+ products that generated $12M+ in revenue. I also researched, designed, and launched a Northeast train vertical that drove about 4,000 bookings and $4M+ in revenue over three years.
I partnered with engineering on Tour Lifecycle Management and Product Information Management systems, helping shape features from discovery through prototype. To address demand for personalization, I partnered on a hybrid product that met 75% of customer requests and built an AI-assisted train inventory forecasting model.
Earlier at EF Education First, I redesigned an itinerary preview process and built a paginated Power BI report that cut turnaround from about 20 minutes to 3–5 minutes. As Director, I led a team of seven Product Designers and Product Success Managers and built a professional development program that resulted in three internal promotions over two years.
