Ogagaoghene Asovuerhie
@ogagaogheneasovuerhi
Customer Support Specialist delivering technical and non-technical Microsoft 365 support with high CSAT.
NigeriaWhat I'm looking for
I am a Customer Support Specialist experienced in fast-paced, high-volume environments delivering both technical and non-technical support across email, chat, phone, and remote sessions.
I provide Tier 1 and Tier 2 Microsoft 365 support, troubleshoot Windows and application issues, manage tickets through Zendesk, and assist customers via TeamViewer and AnyDesk while maintaining SLA targets.
My work has produced consistent outcomes: over 95% customer satisfaction, timely ticket resolution, and documentation that reduced repeat inquiries by 15%.
I collaborate across teams to escalate and resolve complex cases, and I bring strong communication, patience, and attention to detail to every customer interaction.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Technical Support
Hagital Consulting
Apr 2024 - Present (1 year 8 months)
Delivered Tier 1 and Tier 2 Microsoft 365 support via email, chat, and remote sessions, maintaining over 95% customer satisfaction while meeting SLA targets.
IT Helpdesk & Customer Support
Kitovu Tech Co
Jun 2023 - Mar 2024 (9 months)
Provided daily IT helpdesk support for Windows OS, application installation, and connectivity, managing Zendesk tickets and resolving escalated cases via remote tools.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Science, Mechanical Engineering
Completed a Master of Science in Mechanical Engineering with advanced coursework and research culminating in 2024.
UBUniversity of Benin
Bachelor of Engineering, Mechanical Engineering
Earned a Bachelor of Engineering in Mechanical Engineering, graduating in 2019 with foundational engineering training.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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