Candace Brown

I am a results-oriented claims specialist with a strong background in medical billing, coding (CPT and ICD-10), claims processing, and healthcare compliance. I consistently investigate complex insurance claim issues, reduce submission errors, and handle sensitive information in a HIPAA-compliant manner.

In remote and hybrid roles I have driven measurable outcomes: meeting enrollment and outreach targets for remote patient monitoring, reducing client issue resolution time by 30% using Intercom, and increasing patient retention by 25% through targeted outreach. I have reviewed and processed claims, verified coverage, and followed up on unpaid or denied claims to facilitate timely reimbursement.

I bring cross-functional experience from patient engagement and enterprise development, including onboarding 70+ patients into virtual programs and sourcing new SMB logos for regional expansion. I am diplomatic, personable, and committed to improving patient experiences and claims accuracy.