NZNongu Zakeriah
@nonguzakeriah
Detail-oriented administrative officer driving operational efficiency and process improvement.
NigeriaWhat I'm looking for
I am a detail-oriented administrative officer with over three years of experience streamlining branch operations and improving service delivery. I consistently implemented modern filing and administrative systems that significantly reduced retrieval times and processing delays.
At United Bank for Africa I oversaw daily branch operations for a large client base, managed budgets and inventory, and introduced procedures that lowered operational costs while boosting scheduling and customer satisfaction metrics. I also led vendor negotiations and tracking improvements that cut costs and errors.
Earlier, as a regional agent for VerifyMe Nigeria, I managed high-volume client verifications, improved onboarding speed, and maintained audit-ready records. I bring strong organizational skills, attention to detail, and a collaborative approach to problem-solving.
Experience
Work history, roles, and key accomplishments
Administrative Officer
United Bank for Africa
Jan 2022 - Jan 2025 (3 years)
Managed daily branch operations and recordkeeping for a branch serving 1,000+ clients, introduced modern filing systems that improved document retrieval by 80% and increased office efficiency by 70%. Supervised expense reporting and inventory, reducing operational costs by 80% and supply expenditures by 30% while improving customer satisfaction by 65%.
Regional Agent
VerifyMe Nigeria
Jan 2019 - Dec 2020 (1 year 11 months)
Conducted client verifications remotely, processing 200+ verifications weekly to increase onboarding speed by 60% and reduce errors through improved payment tracking and scheduling. Maintained audit-ready verification records and resolved client disputes.
Education
Degrees, certifications, and relevant coursework
Fidei Polytechnic Gboko
Higher National Diploma, Public Administration
2017 - 2017
Completed a Higher National Diploma (HND) in Public Administration at Fidei Polytechnic Gboko in 2017.
Fidei Polytechnic Gboko
National Diploma, Public Administration
2015 - 2015
Completed a National Diploma (ND) in Public Administration at Fidei Polytechnic Gboko in 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Nongu?
You can contact Nongu and 90k+ other talented remote workers on Himalayas.
Message NonguFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
