Nongu Zakeriah
@nonguzakeriah
Detail-oriented administrative officer driving operational efficiency and process improvement.
NigeriaWhat I'm looking for
I am a detail-oriented administrative officer with over three years of experience streamlining branch operations and improving service delivery. I consistently implemented modern filing and administrative systems that significantly reduced retrieval times and processing delays.
At United Bank for Africa I oversaw daily branch operations for a large client base, managed budgets and inventory, and introduced procedures that lowered operational costs while boosting scheduling and customer satisfaction metrics. I also led vendor negotiations and tracking improvements that cut costs and errors.
Earlier, as a regional agent for VerifyMe Nigeria, I managed high-volume client verifications, improved onboarding speed, and maintained audit-ready records. I bring strong organizational skills, attention to detail, and a collaborative approach to problem-solving.
Experience
Work history, roles, and key accomplishments
Administrative Officer
United Bank for Africa
Jan 2022 - Jan 2025 (3 years)
Managed daily branch operations and recordkeeping for a branch serving 1,000+ clients, introduced modern filing systems that improved document retrieval by 80% and increased office efficiency by 70%. Supervised expense reporting and inventory, reducing operational costs by 80% and supply expenditures by 30% while improving customer satisfaction by 65%.
Regional Agent
VerifyMe Nigeria
Jan 2019 - Dec 2020 (1 year 11 months)
Conducted client verifications remotely, processing 200+ verifications weekly to increase onboarding speed by 60% and reduce errors through improved payment tracking and scheduling. Maintained audit-ready verification records and resolved client disputes.
Education
Degrees, certifications, and relevant coursework
Fidei Polytechnic Gboko
Higher National Diploma, Public Administration
2017 - 2017
Completed a Higher National Diploma (HND) in Public Administration at Fidei Polytechnic Gboko in 2017.
Fidei Polytechnic Gboko
National Diploma, Public Administration
2015 - 2015
Completed a National Diploma (ND) in Public Administration at Fidei Polytechnic Gboko in 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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