Noks Gazi

Provide trauma-informed, integrative counselling and psychotherapy to adults, including work involving trauma, anxiety, depression, grief, abuse and relationship difficulties. Conduct assessment, treatment planning, risk assessment and safety planning while maintaining high standards of ethics, confidentiality, documentation and safeguarding.

Led business analysis delivery including stakeholder engagement, requirements analysis and definition, delivery planning, and quality assurance of BA artefacts. Provided line-management and analytical leadership while managing change control, risks and issues.

Delivered change projects with emphasis on discovery/pre-initiation, working with senior management to define projects, scope and resource needs. Produced stakeholder analyses, options papers, business cases, requirements traceability matrices, process maps and requirements logs.

Supported multiple strategic enterprise and commercial initiatives aimed at revenue growth and customer/service improvement. Worked across technology-stack transformation, membership-system change and self-service/IVR personalisation and integration.

Led and managed a team of Business Analysts supporting technology delivery and strategic business objectives. Defined and embedded BA strategy and practice standards; coached team members in use cases, models and user-story definition.

Led requirements management for an Acquisitions Data Management System on a CRM platform and managed two Business Analysts. Defined the requirements approach, working-group structure, templates and quality standards; reviewed BA outputs and facilitated senior-stakeholder workshops.

Led analysis for data migration and feasibility initiatives, including process mapping, migration strategy, requirements, test strategy, impact assessment and recommendations. Supported project controls through plans, RAID logs and technical logs.

Mapped key financial reconciliation processes and supported operational analysis in a regulated financial-services environment.

Led end-to-end process redesign across E-commerce, IT and Service Delivery using Lean approaches. Acted as Lead BA on a multi-channel booking-management platform for airline and cruise operations.

Analysed end-to-end processes and requirements supporting digital/social marketing and campaign-management capability.

Delivered requirements elicitation, workshops, process analysis and documentation for card-platform migration and regulatory change. Supported Payment Services Directive impact assessment across strategic business units and earlier offshore/process and SOX-related work.

Completed an MSc in Psychology at BPP University in the UK.

Completed a Level 4 Diploma in Therapeutic Counselling at Convergence College of Psychotherapy in the UK.

Completed the Legal Practice Course (LPC) at the University of Westminster in the UK.

Completed the Common Professional Examination (CPE) at the University of Westminster in the UK.

Completed an LLB degree at the University of Cape Town in South Africa.

Completed a BA in Law with a focus on Private Law and Psychology at the University of Cape Town in South Africa.

Completed practitioner certifications in Professional Coaching, Neuro-Linguistic Programming (NLP), and Timeline Coaching at Speakup in 2022.