Ning Qulyati

Builds and sustains long-term partnerships with triple-helix stakeholders to support operational rollout and product commercialisation. Translates executive strategy into actionable operational plans, monitors performance, and leads operational teams.

Serves as primary liaison between key clients and internal teams, coordinating requests from planning through delivery. Resolves client issues proactively to protect service quality and retention, and identifies upsell and new partnership opportunities.

Led business strategy and built scalable operational systems, processes, and policies supporting programme delivery and growth. Managed daily operations, analysed performance data, and oversaw vendors and training environments.

Reviewed and validated AI training modules (course outlines, video scripts, slide decks, learner activities) for accuracy, clarity, and practical relevance. Collaborated with an international content team through asynchronous reviews.

Designed workshop agendas, learning objectives, and session flow aligned with programme goals and audience needs. Developed facilitator guides, decks, learner handouts, and hands-on activities.

Delivered the Studi Independen Bersertifikat programme, a government initiative of the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek) to higher-education students across Indonesia. Designed and facilitated Design Thinking modules using interactive, project-based formats.

Managed education and community programmes promoting Microsoft technology adoption, supervising projects to ensure timely, high-quality delivery. Developed work plans, proposals, and programme documentation, and prepared weekly progress reports.

Defined campaign objectives, resources, timelines, and budget allocations aligned with strategic business goals. Developed event proposals and led pre- and post-event publication and promotion.

Managed technical setup and execution of webinars, created event content and post-event reports. Built emails, landing pages, forms, and reports in the marketing automation platform and documented processes.

Handled day-to-day administrative needs of the collection team, supporting the supervisor with operational paperwork, correspondence, and internal communications. Reported daily team performance and achievement metrics to the regional manager.

Served as on-site front office, welcoming and assisting visitors and participants at the training center. Handled high volumes of customer inquiries and complaints across phone, email, mail, and social media channels.

Pursued a Master of Business Administration with a focus on Management.

Earned a Bachelor's degree in Informatics Engineering.

Certified as Microsoft 365 Certified: Fundamentals.

Certified as MOS: Microsoft Office Excel 2016 Core.