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Nimisha Pareek

@nimishapareek

Technical Product professional at Microsoft who shaped the Learn Copilot integration proposal adopted for global rollout.

India

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At Microsoft, I shaped the strategy for AI-assisted learning in Microsoft product documentation. I conducted Voice-of-Customer interviews, wrote the PRD, and led UX wireframing for Copilot integration in MS Learn articles; the proposal was adopted by the MS Learn product team for global rollout.

In my current Support Escalation Engineer role, I created a bug prioritization framework and introduced weekly Voice-of-Customer reviews with support and engineering, bringing escalations for engineering-owned bugs to near-zero. I’ve also worked on Dynamics 365 roadmap feedback, partner self-sufficiency, and AI Diagnostics adoption.

Experience

Work history, roles, and key accomplishments

Current

Support Escalation Engineer

Current

Microsoft

Jun 2025 - Present (1 year 5 months)

Cut escalations to near-zero for bugs owned by the engineering team by creating a bug prioritization framework. Closed a public-documentation gap and reduced time-to-resolution during major Dynamics 365 feature rollouts.

Dynamics 365 Support Engineering Bug Prioritization Voice Of Customer Documentation Enablement

Technical Advisor

Microsoft

Jan 2024 - May 2025 (1 year 4 months)

Cut support backlog by 44% and resolution time by 93% across 4 global delivery partners by owning strategy and roadmap. Increased AI Diagnostics adoption to 73% and mentored 3 engineers to promotion.

Agile Delivery KPI Frameworks AI Diagnostics Adoption Strategy Mentorship Product Operations

Technical Support Engineer

Microsoft

Sep 2021 - Dec 2023 (2 years 3 months)

Shaped Dynamics 365 roadmap decisions by translating product gaps from 400+ enterprise engagements while maintaining 95%+ customer satisfaction. Achieved 100% cross-regional participation in the D365 Global Hackathon.

Dynamics 365 Customer Research Product Feedback Stakeholder Management Hackathons