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Nikola Kalyova

@nikolakalyova

Message

Call agent in Svidnik coordinating medical appointments and providing administrative services in Slovak and English.

Slovakia

Message

In my current Call Agent role in Svidnik, I handle incoming and outgoing calls and coordinate medical appointments with doctors and specialists.

I also provide administrative services, handle ticketing, and offer services in Slovak and English.

Previously, I processed, picked, checked, packed, and labeled online customer orders at EMP Lingen Germany. I also worked in a clothing warehouse at Mustang Wittenberge Germany and completed work practice at High Tatras Grand Hotel Praha.

Experience

Work history, roles, and key accomplishments

Current

Call Agent

Current

Svidnik

Handled incoming and outgoing calls, scheduling, changing, and coordinating medical appointments with doctors and specialists. Provided administrative services, ticketing, and offered services in Slovak and English.

Customer Service Scheduling Administrative Support Ticketing Slovak English

Order Processing, Picking and Packing

EMP Lingen Germany

Sep 2021 - Nov 2021 (2 months)

Processed and prepared online customer orders accurately and efficiently. Picked, checked, packed, and labeled products for shipment, working flexible shifts including night shifts.

Order Processing Picking Packing Labeling Warehouse operations

Waitress (Work Practice)

High Tatras Grand Hotel Praha

Served people, cleaned the kitchen, and worked in the laundry room. Worked night shifts and participated in various functions such as birthday celebrations, weddings, and events.

Serving Cleaning Laundry Night Shift Event Participation

Warehouse for clothing brand

Mustang Wittenberge Germany

Improved operations through consistent hard work and dedication. Completed paperwork, recognized problems, and solved them, demonstrating friendliness and willingness to help.

Warehouse operations Problem Solving Paperwork Teamwork