Nihal Ech-Charkaoui
@nihalech-charkaoui
Customer Service Representative at SFR France seeking to coordinate U.S. trucking loads and driver communication.
MoroccoWhat I'm looking for
At SFR France, I provided customer support in a fast-paced call center, handling customer requests and issues by phone and offering appropriate solutions.
I maintained accurate customer information, followed established procedures, and managed multiple customer interactions. Daily use of computer systems and digital tools helped me adapt to new tools and procedures.
I'm seeking a remote dispatcher or logistics coordinator role where I can apply my customer communication experience while learning U.S. freight dispatching, load coordination, and freight documentation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SFR France
Provided professional customer support in a fast-paced call center environment, handling various requests and issues while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Specialized Technician in Business Management
Specialized Technician, Business Management
Completed a specialized technician program in business management in Casablanca, Morocco.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
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