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Nigen User

@nigenuser

Junior Operations Manager at Hertz Philippines, improving fleet utilization and reaching 95% in the October quality-control KPI.

Philippines

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At Hertz Philippines, I oversaw self-drive operations in Manila and served as the primary point of contact for fulfillment, client communication, and issue resolution. I supported revenue growth and fleet availability across retail and corporate accounts.

I restructured a department that had experienced setbacks, followed by consistent revenue growth and back-to-back target achievement. Fleet utilization rose from 61% in January to 80% in October, while the quality-control KPI reached 95% in October.

At Seaway Filipinas Logistics and Seaway Integrated Logistics Solutions, I oversaw logistics operations for commercial clients, U.S. government operations, and international partners. My work included vendor sourcing, RFQs, import and export clearances, cargo handling, and first-to-last-mile shipments.

I also supported contract awards and renewals through bids, RFPs, and stakeholder management, and liaised with government offices and agencies. My experience spans procurement, end-to-end supply chain management, fleet operations, and logistics for energy and infrastructure clients.

Experience

Work history, roles, and key accomplishments

Junior Operations Manager

Hertz Philippines / Exclusive Cars International Holdings In

Jan 2026 - Oct 2026 (9 months)

Direct and oversee Self-Drive Operations in Manila, serving as the primary point of contact for fulfillment, client communication, and issue resolution across retail and corporate accounts. Drive departmental performance by leading initiatives that achieve revenue targets, expand service utilization, and support overall business growth.

Operations Management Fleet Management Compliance Quality Assurance Revenue Management Client Communication Issue Resolution

Logistics & Technical Manager

Seaway Filipinas Logistics

Jan 2019 - Dec 2025 (6 years 11 months)

Direct oversight and active engagement in logistics operations, including vendor sourcing, Request for Quotation (RFQ) processes, importation and exportation clearances, cargo handling, and First to Last Mile shipments. Responsibilities encompassed end-to-end supply chain management and operational performance monitoring to support business continuity and strategic objectives.