Looking for a job

nico euphoria

@nicolettendlovu

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I am Nicolette Ndlovu born and raised in Cape Town South Africa.

South Africa

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What I'm looking for

When looking for a job, I prioritize roles that align with my experience in e-commerce, customer service, and logistics management. I seek positions that offer growth opportunities, challenge me to innovate, and allow me to apply my customer-centric approach to enhance client satisfaction.

I’m a dynamic and results-driven professional with extensive experience in e-commerce, customer service, and travel planning. I have demonstrated expertise in managing online retail operations, optimizing customer satisfaction, and creating memorable travel experiences. I’m proficient in leveraging social media to enhance brand presence, engage customers, and drive sales. Skilled in logistics management, ensuring efficient supply chain operations and timely delivery of products. Strong communication skills, problem-solving abilities, and a customer-centric approach to ensure high client satisfaction and loyalty levels. I seek to leverage a diverse skill set and industry knowledge in a challenging role that values innovation and excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Travel Agent

easyJet Holidays

Oct 2021 - Dec 2022 (1 year 2 months)

Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction. Arranged travel accommodations for groups, couples, executives, and special needs clients. Assisted clients with daily living need to maintain self-esteem and general wellness. Stayed current on industry trends and destination updates to provide relevant advice to clients when plann

Analytical Thinking

Client Concierge

Superbalist

Oct 2016 - Apr 2019 (2 years 6 months)

Allocating workload to Contact Centre agents. Order Fulfillment and Supply Chain focus: Responsible for resolving any warehousing disputes as well as collaborating with various warehouse team leads within the Takealot Group and Superbalist engineering team to resolve system issues which may impact picking and packing as well as returns SLAs. Supplying operational reports- Reports supplied to Opera

Fulfillment Supply Chain Management Operational Management Data Analysis Social Media Management Planning

Fragrance Consultant

Fragrance Boutique

Feb 2015 - Feb 2016 (1 year)

Prioritized helping customers over completing other routine tasks in store. Maintained up-to-date knowledge of current trends, new product launches, and industry news to better assist customers. Conducted inventory checks regularly to maintain adequate stock levels and accurate record-keeping for store management purposes. Opened, shelved and merchandised new products in visually appealing and org

Customer Service Product Knowledge Inventory Management Sales Payment Processing