nicole gitau

I’m a compassionate, results-driven Social Worker and Administrative Professional with 7+ years of experience supporting healthcare teams through child protection, psychosocial care, and operations support. I focus on practical, measurable outcomes—especially where patients and families face barriers to timely support.

In my recent role at Nairobi City County (Mama Lucy Kibaki Hospital), I provided psychosocial support to patients and families, collaborating with healthcare professionals to link people to community-based services and facilitate financial aid access. My work helped improve emotional coping, streamline access to support programs, and reduce delays in crisis intervention services.

At Nairobi City County (Mathari Children Protection Office), I managed case intake, developed care plans, and coordinated with agencies to ensure children’s safety and well-being. I addressed and resolved 90% of reported cases by providing counselling and connecting families to legal and social support systems.

Earlier, I built growth and customer satisfaction as a Medical Sales Agent, creating marketing graphics, coordinating logistics for faster order fulfilment, and maintaining updated client lists for personalized service. Alongside this, I’m certified in Remote Medical Virtual Assistance and HIPAA Compliance, with strengths in EHR/EMR systems, patient coordination, and telehealth support.