Miss Rugaita
@missrugaita
I support patients and communities through social work, HIV counselling, advocacy, and care coordination.
KenyaWhat I'm looking for
I've supported patients and families at Mathari National Teaching and Referral Hospital and Kenyatta National Hospital through psychosocial counselling, HIV testing, adherence support, and care linkage. I advocate for patients facing financial barriers and helped reintegrate and repatriate abandoned patients by reconnecting them with families.
I've also led community initiatives through Lukenya Pillars of Transformation, including water-filter distribution, sanitation education, fundraising, clean-ups, and support for girls at a rescue center. My background combines social work, crisis intervention, patient advocacy, communication, and community mobilization.
Experience
Work history, roles, and key accomplishments
Sales Customer Service Executive
TravelPass, Oasis (TPG Travel Account)
Mar 2026 - Jun 2026 (3 months)
Handled reservation bookings, addressed customer inquiries, managed cancellations and modifications, resolved complaints, and consistently met and exceeded sales targets by upselling travel packages and add-on services.
Contact Center Agent
CCI Kenya (AT&T)
Feb 2025 - Jun 2025 (4 months)
Handled inbound and outbound calls, assisted customers with inquiries, troubleshooting, and service requests, promoted AT&T services, upsold and cross-sold products, and provided troubleshooting for mobile, broadband, and TV services.
Adherence Counseling Volunteer
Mathari National Teaching and Referral Hospital
May 2024 - Jan 2025 (8 months)
Provided counselling and follow-up for patients living with HIV, facilitated enhanced adherence counselling for viremic patients, linked patients to support groups, and used the Kenya EMR system for patient follow-up.
Medical Social Worker
Mathari National Teaching and Referral Hospital
Feb 2024 - May 2024 (3 months)
Provided psychosocial support and counseling to patients and families, conducted family therapy sessions, advocated for patients with financial difficulties, and successfully reintegrated and repatriated abandoned patients at a 50% rate.
Chairperson
Lukenya Pillars of Transformation
Dec 2022 - May 2024 (1 year 5 months)
Led community projects including water filter distribution, fundraising, community clean-ups, and CSR activities at a rescue center, focusing on water sanitation, mental health, and environmental conservation.
HIV Testing and Counselling Service provider
Kenyatta National Hospital
Oct 2023 - Dec 2023 (2 months)
Conducted HIV testing and provided counseling, educated patients about HIV/AIDS, provided PEP and PREP pills, and linked patients living with HIV to the Comprehensive Care Clinic for medication.
Medical Social Worker (Volunteer)
Kenyatta National Hospital
Sep 2020 - Sep 2021 (1 year)
Conducted HIV testing and provided counseling, educated patients about HIV/AIDS, provided PEP and PREP pills, and linked patients living with HIV to the Comprehensive Care Clinic for medication.
Education
Degrees, certifications, and relevant coursework
Daystar University
Bachelor's Degree, Social Work
2022 - 2025
Pursued a Bachelor's Degree in Social Work, focusing on social welfare, counseling, and community development.
University of Nairobi
Diploma, Social Work
2018 - 2021
Completed a Diploma in Social Work, gaining foundational knowledge in social work practice and community support.
Maasai Group of School
Kenya Certificate of Secondary Education, General Studies
2014 - 2016
Attained the Kenya Certificate of Secondary Education, completing secondary schooling.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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