Nicolas Bertolo
@nicolasbertolo
Experienced Trust & Safety Specialist with a focus on content moderation.
What I'm looking for
I am an experienced Trust & Safety Specialist with a proven track record in managing sensitive, high-impact content escalations for global platforms. My expertise lies in Trust & Safety operations, creator/user de-escalation, and policy enforcement, particularly within the TikTok environment. I excel in cross-functional communication and have a strong background in digital design, which enhances my ability to approach challenges creatively and effectively.
Throughout my career, I have successfully managed urgent and sensitive content escalations across various global markets. I act as an incident owner during high-risk events, collaborating with policy, legal, and security teams to mitigate brand and safety risks. My commitment to continuous improvement is evident in my development of standard operating procedures and training materials, ensuring that our moderation workflows remain efficient and effective.
In addition to my Trust & Safety role, I have a solid foundation in graphic design, having coordinated numerous design projects from concept to completion. My experience includes mentoring new team members and creating internal knowledge-sharing tools, which have contributed to a culture of learning and collaboration within my teams. I am passionate about fostering a safe and engaging online environment for users and creators alike.
Experience
Work history, roles, and key accomplishments
Senior Trust & Safety Specialist
TikTok
Jan 2024 - Present (1 year 5 months)
Managed urgent and sensitive content escalations across global markets, acting as incident owner during high-risk events. Collaborated with policy, legal, and security teams to mitigate brand and safety risks and provided real-time incident response. Developed and documented SOPs, including training materials, and supported continuous improvement in moderation workflows.
Trust & Safety Specialist – Content Moderation
TikTok
Jan 2021 - Jan 2024 (3 years)
Achieved top performance across specialized content moderation projects, including High Reports and Misleading content. Supported onboarding by mentoring new team members and creating internal knowledge-sharing tools and instructional videos. Ensured policy compliance and user safety across LATAM and UK Live markets.
Graphic Designer
Self Employed
Jun 2019 - Dec 2020 (1 year 6 months)
Managed and coordinated graphic design projects from concept to completion, collaborating closely with clients to meet vision and deadlines. Built and directed design and production teams, coordinating with freelance designers and vendors. Created and conducted persuasive sales and marketing presentations.
Digital Designer
Digital Agency DRG
Jan 2018 - May 2019 (1 year 4 months)
Managed marketing and social media initiatives, collaborating with the creative team to produce computer-generated artwork for promotional materials. Designed banners, flyers, and created design themes for marketing presentations and corporate websites.
Graphic Designer
Digital Agency DR2
Sep 2015 - Jan 2018 (2 years 4 months)
Created new design themes for marketing and collateral materials, collaborating with the creative team on computer-generated artwork. Participated in the production of print and promotional items for key clients. Provided design solutions, created banner designs, and supervised apprentices.
Education
Degrees, certifications, and relevant coursework
Palermo University
Bachelor’s Degree, Graphic Design
Completed a five-year program focusing on graphic design principles and practices. Gained expertise in visual communication, digital media, and design software.
Availability
Location
Authorized to work in
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