Nicolas BertoloNB
Open to opportunities

Nicolas Bertolo

@nicolasbertolo

Experienced Trust & Safety Specialist with a focus on content moderation.

United Kingdom

What I'm looking for

I am looking for a role that values safety and creativity, offering opportunities for growth and collaboration.

I am an experienced Trust & Safety Specialist with a proven track record in managing sensitive, high-impact content escalations for global platforms. My expertise lies in Trust & Safety operations, creator/user de-escalation, and policy enforcement, particularly within the TikTok environment. I excel in cross-functional communication and have a strong background in digital design, which enhances my ability to approach challenges creatively and effectively.

Throughout my career, I have successfully managed urgent and sensitive content escalations across various global markets. I act as an incident owner during high-risk events, collaborating with policy, legal, and security teams to mitigate brand and safety risks. My commitment to continuous improvement is evident in my development of standard operating procedures and training materials, ensuring that our moderation workflows remain efficient and effective.

In addition to my Trust & Safety role, I have a solid foundation in graphic design, having coordinated numerous design projects from concept to completion. My experience includes mentoring new team members and creating internal knowledge-sharing tools, which have contributed to a culture of learning and collaboration within my teams. I am passionate about fostering a safe and engaging online environment for users and creators alike.

Experience

Work history, roles, and key accomplishments

TI
Current

Senior Trust & Safety Specialist

TikTok

Jan 2024 - Present (1 year 5 months)

Managed urgent and sensitive content escalations across global markets, acting as incident owner during high-risk events. Collaborated with policy, legal, and security teams to mitigate brand and safety risks and provided real-time incident response. Developed and documented SOPs, including training materials, and supported continuous improvement in moderation workflows.

TI

Trust & Safety Specialist – Content Moderation

TikTok

Jan 2021 - Jan 2024 (3 years)

Achieved top performance across specialized content moderation projects, including High Reports and Misleading content. Supported onboarding by mentoring new team members and creating internal knowledge-sharing tools and instructional videos. Ensured policy compliance and user safety across LATAM and UK Live markets.

Education

Degrees, certifications, and relevant coursework

PU

Palermo University

Bachelor’s Degree, Graphic Design

Completed a five-year program focusing on graphic design principles and practices. Gained expertise in visual communication, digital media, and design software.

Tech stack

Software and tools used professionally

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Nicolas Bertolo - Senior Trust & Safety Specialist - TikTok | Himalayas