Open to opportunities

Nicolas Bertolo

@nicolasbertolo

Message

Experienced Trust & Safety Specialist with a focus on content moderation.

United Kingdom

Message

What I'm looking for

I am looking for a role that values safety and creativity, offering opportunities for growth and collaboration.

I am an experienced Trust & Safety Specialist with a proven track record in managing sensitive, high-impact content escalations for global platforms. My expertise lies in Trust & Safety operations, creator/user de-escalation, and policy enforcement, particularly within the TikTok environment. I excel in cross-functional communication and have a strong background in digital design, which enhances my ability to approach challenges creatively and effectively.

Throughout my career, I have successfully managed urgent and sensitive content escalations across various global markets. I act as an incident owner during high-risk events, collaborating with policy, legal, and security teams to mitigate brand and safety risks. My commitment to continuous improvement is evident in my development of standard operating procedures and training materials, ensuring that our moderation workflows remain efficient and effective.

In addition to my Trust & Safety role, I have a solid foundation in graphic design, having coordinated numerous design projects from concept to completion. My experience includes mentoring new team members and creating internal knowledge-sharing tools, which have contributed to a culture of learning and collaboration within my teams. I am passionate about fostering a safe and engaging online environment for users and creators alike.

Experience

Work history, roles, and key accomplishments

Current

Senior Trust & Safety Specialist

Current

TikTok

Jan 2024 - Present (1 year 5 months)

Managed urgent and sensitive content escalations across global markets, acting as incident owner during high-risk events. Collaborated with policy, legal, and security teams to mitigate brand and safety risks and provided real-time incident response. Developed and documented SOPs, including training materials, and supported continuous improvement in moderation workflows.

Escalation Management Trust & Safety Operations Content Moderation Workflow Optimization Incident Response

Trust & Safety Specialist – Content Moderation

TikTok

Jan 2021 - Jan 2024 (3 years)

Achieved top performance across specialized content moderation projects, including High Reports and Misleading content. Supported onboarding by mentoring new team members and creating internal knowledge-sharing tools and instructional videos. Ensured policy compliance and user safety across LATAM and UK Live markets.

Content Moderation Compliance Mentoring Knowledge Management Project Management Internal Communications

Graphic Designer

Self Employed

Jun 2019 - Dec 2020 (1 year 6 months)

Managed and coordinated graphic design projects from concept to completion, collaborating closely with clients to meet vision and deadlines. Built and directed design and production teams, coordinating with freelance designers and vendors. Created and conducted persuasive sales and marketing presentations.

Graphic Design Project Management Team Leadership Vendor Management Sales Presentations Design Concepts

Digital Designer

Digital Agency DRG

Jan 2018 - May 2019 (1 year 4 months)

Managed marketing and social media initiatives, collaborating with the creative team to produce computer-generated artwork for promotional materials. Designed banners, flyers, and created design themes for marketing presentations and corporate websites.

Digital Design Marketing Social Media Management Web Design Presentation Design Adobe Creative Suite

Graphic Designer

Digital Agency DR2

Sep 2015 - Jan 2018 (2 years 4 months)

Created new design themes for marketing and collateral materials, collaborating with the creative team on computer-generated artwork. Participated in the production of print and promotional items for key clients. Provided design solutions, created banner designs, and supervised apprentices.

Graphic Design Marketing Collateral Print Production Solution Design Banner Design App Design Adobe Creative Suite

Education

Degrees, certifications, and relevant coursework

Palermo University

Bachelor’s Degree, Graphic Design

Completed a five-year program focusing on graphic design principles and practices. Gained expertise in visual communication, digital media, and design software.