Nicola 倪克斐

Delivered English lessons on AI, product design, and cultural exchange to international students, developing interactive plans that engaged mixed-ability learners and supported measurable language development over a summer term.

Provided bilingual English-Chinese instruction to support early language acquisition, developing play- and story-based activities and working closely with families to integrate culturally sensitive teaching methods.

Managed high-volume, multichannel customer interactions with professionalism and empathy, consistently surpassing response-time and satisfaction metrics while representing a luxury retail brand.

Delivered timely translations of medical and support-related materials for a charity, ensuring clarity, accuracy and cultural sensitivity while managing workload independently in a remote setting.

Designed and delivered ESOL lessons for adult learners from Hong Kong, using RARPA principles to assess progress and providing one-to-one support for vulnerable learners to improve practical language skills.

Assisted the Mandarin Excellence Programme and extracurricular projects, supporting learners' language acquisition, study habits, and delivering immersion activities to boost engagement.

Delivered high-end retail customer service, supported visual merchandising, and built client relationships while upholding brand standards and discretion across a multi-year role.

Supported classroom teaching for community language learners aged 3–6, assisting lesson delivery, classroom management and one-to-one activities to develop Greek language skills and cultural awareness.

Supported marine conservation outreach and sustainability education at events, using Mandarin to engage international visitors and raise awareness about ocean protection.

Activities and societies: Placement 1: St Mary Magdalene Academy (October 2024–January 2025); Placement 2: Alexandra Park School (February 2025–June 2025).

Postgraduate Certificate in Education in Secondary Education focusing on Mandarin and EAL, completed with school placements in London.

Grade: 2:1

Bachelor of Arts in Translation & Modern Languages, awarded 2:1, completed 2018–2023.

Attended UCL Languages Summer School to develop language skills and pedagogy.

Year abroad study at Wenzao Ursuline University of Languages from September 2021 to June 2022.

Completed 10 GCSEs (A*–B) and A-levels with grades: Mandarin B, Art B, Greek B, History B, English Literature C.