Looking for a job

Nicholas Nyaribo

@nicknyaribo

Kenya

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What I'm looking for

I'm open to remote customer support, quality assurance, virtual assistant and operations support roles, and I'm available for U.S. business hours.

At CCI Global, I resolved approximately 200 customer issues a week for a U.S.-based client, handling inbound calls, orders, deliveries and aftersales support during U.S. working hours. Consistent first-contact resolution helped reduce escalations by 30%.

As an Auxiliary Quality Analyst at CCI Global, I audited interactions against quality and service-level benchmarks, provided CSAT and compliance feedback, and coordinated calibration sessions. I also produced weekly performance reports using Excel, Word and Outlook.

Before customer service, I managed inventory records covering 10,000+ SKUs at Stallion Group Africa LTD, improving reporting accuracy by 35% and reducing shrinkage by 20%. My radio and television presenting experience taught me to explain things clearly and stay calm on a live line.

Experience

Work history, roles, and key accomplishments

Call Center Agent

CCI Global

Jul 2024 - May 2026 (1 year 10 months)

• Resolved approximately 200 customer issues per week for a U.S.-based client, handling inbound calls, orders, deliveries, escalations and aftersales support during U.S. working hours.
• Reduced escalation rates by 30% through consistent first-contact resolution and professional complaint handling.
• Consistently performed above the team CSAT benchmark, exceeded monthly KPIs and maintained 95%+ at

Auxiliary Quality Analyst

CCI Global

Oct 2025 - Dec 2025 (2 months)

• Audited customer service interactions against quality and service-level benchmarks and provided structured CSAT and compliance feedback to agents and team leads.
• Coordinated calibration sessions involving quality, operations and workforce teams to support consistent service standards.
• Produced weekly performance reports using Excel, Word and Outlook.
• Reviewed interaction quality and perfor

Television Presenter

Goodnews Broadcasting system

Apr 2024 - Jun 2024 (2 months)

•Presented live programming to diverse audiences, demonstrating composure and verbal authority on camera
•Coordinated guest interviews and managed real-time production changes with professionalism

Radio Presenter

Standard Media Group LLC

Mar 2023 - Aug 2023 (5 months)

• Hosted live radio programs covering news, current affairs and special events while communicating clearly under pressure.
• Conducted live interviews and managed audience interactions through phone-ins and digital platforms.
• Researched, wrote and presented content under tight deadlines while maintaining factual accuracy.
• Collaborated with production teams to deliver live broadcasts and specia

Inventory Control Specialist

Stallion Group Africa LTD

Apr 2021 - Jan 2023 (1 year 9 months)

• Managed inventory records covering 10,000+ SKUs while leading inventory officers and monitoring daily and weekly stock-control routines.
• Improved reporting accuracy by 35% by strengthening stock-count and reconciliation processes.
• Reduced inventory shrinkage by 20% through regular stock counts, reconciliations and prompt investigation of variances.
• Liaised with procurement and finance on r

Radio Host

Kenya Broadcasting Corporation (KBC)

Sep 2011 - Dec 2012 (1 year 3 months)

•Hosted live programs and managed real-time audience interactions, demonstrating strong customer-facing communication, active listening, and professionalism.