Nicholas User

Architected and shipped a production containerized platform on Ubuntu with Docker Compose, Next.js, FastAPI, PostgreSQL/PostGIS, Redis, and Nginx/SSL. Built automated backup and recovery pipelines and delivered Stripe-backed transaction workflows.

Owned high-severity escalations across Microsoft 365, Azure, and enterprise virtualization for managed client environments. Built PowerShell automation to reduce manual engineering load and standardized tenant handoff SOPs.

Led infrastructure delivery for 30+ SMB client networks with consistent security, uptime, and documentation standards. Automated AVD onboarding with PowerShell and Nerdio, cutting tenant deployment time ~40% and reducing manual ticket volume 30–40%.

Designed and deployed 100+ RMM automation scripts across 300+ endpoints, reducing repetitive maintenance work ~40%. Streamlined imaging, data movement, and deployment pipelines with DNSFilter, FOG Imaging, and RClone.

Built secure remote-access and endpoint profiles with Microsoft Intune and automated RMM configuration policies. Resolved 90% of escalated tickets within SLA using root-cause analysis and PowerShell diagnostics.

Installed and supported network-connected tracking and database systems across five regional casino sites, maintaining 98% uptime and cutting hardware/communication failures ~25% via preventative maintenance and diagnostic scripts.

Supported 100+ endpoints, servers, web applications, and network devices with NinjaOne RMM. Sustained 99.9% uptime with PRTG and reclaimed 4+ hours/week through PowerShell reporting automation.

Grade: 3.8

Pursuing an MBA with a GPA of 3.8, expected to complete in September 2026.

Grade: 3.8

Completed a Bachelor of Science in Computer Science with a GPA of 3.8 in March 2025.