Open to opportunities

Nicholas Hernandez

@nicholashernandez

Message

Certified Salesforce professional with expertise in scalable solutions.

United States

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing to impactful projects.

I'm a certified Salesforce professional with over three years of experience delivering scalable solutions using Apex and Flow. My expertise spans across Health Cloud, Education Cloud, and CRMA, where I've consistently driven business value through tailored Salesforce implementations. My strong technical skills are complemented by a proven track record of aligning solutions with client-specific needs and industry best practices.

In my role as a Senior Technical Analyst at AgentForce, I designed and implemented Salesforce solutions that enhanced user adoption and system maintenance. I was selected for a high-visibility demo project in collaboration with Salesforce, showcasing our capabilities in the healthcare industry. My commitment to creating comprehensive documentation and training materials has been pivotal in supporting end-user adoption and ensuring smooth system operations.

Prior to my current position, I worked as a Frontend Web Developer, where I honed my project management skills and developed a keen eye for design. I am passionate about leveraging my technical expertise to create impactful solutions that drive business success.

Experience

Work history, roles, and key accomplishments

Sr. Technical Analyst

Huron Consulting Group

Jul 2022 - Apr 2025 (2 years 9 months)

Designed and implemented scalable Salesforce solutions using Apex, Flow, and Process Builder across multiple business domains. Contributed to successful deployments in Health Cloud, Education Cloud, and CRMA by aligning solutions with client-specific needs and industry best practices.

Apex Flow Education Cloud Salesforce Agentforce LWC

Technical Analyst

Huron Consulting Group

Aug 2021 - Jul 2022 (11 months)

Created and maintained comprehensive documentation, including process flows, data models, user stories, and functional specifications, ensuring alignment with Salesforce best practices and system architecture. Performed key administrative tasks including Single Sign-On (SSO) configuration, app installation, and user management.

Salesforce Documentation Data Modeling User Stories Functional Specifications SSO Installation

Frontend Web Developer

ShopToCook LLC.

Sep 2015 - Aug 2021 (5 years 11 months)

Provided Level 1 WordPress Support for customer requests via phone or email, and Level 2 WordPress Development for building and customizing sites based on templated designs and customer requests. Managed the design and building of templated websites and created graphics for customers.

WordPress Web Development Graphic Design Project Management Customer Support HTML CSS JavaScript PHP MySQL

Education

Degrees, certifications, and relevant coursework

Niagara County Community College

Associate of Science, Computer Information Systems

Completed an Associate of Science degree in Computer Information Systems. Gained foundational knowledge in computer systems and information technology.